Hoteles con spa en Santa Ana

"I had reserved two nights due to an unexpected passing of a family member. I had called the place advising of a late arrival because my flight was arriving later. I was told by Carlos they would wait. Once arriving at the location no one opened the door for us. We called, kept ringing bell to no answer. We left without a place to stay. Someone finally called saying they were fully booked and that they didn’t have my reservation, although I had called that same morning. They offered to take...