Calificación basada en 984 comentarios contrastados
3,5 Limpieza de la habitación
3,8 Servicio y personal
3,6 Comodidad de la habitación
3,4 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real desde celaya guanajuato
Publicado el 30 abr. 2024
Me encantó el hotel. Limpio, seguro, amables. Está en una zona de hospitales pero es muy tranquilo, la zona de comida estaba a 5-10 minutos pero me volvería a hospedar.
Comentario de la dirección del hotel
3 may. 2024 por Hotel Manager, la dirección del hotel
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you loved your stay with us and found the hotel clean, safe, and friendly. We appreciate your kind words about our quiet location despite being in a hospital area. We're glad to hear that you would stay with us again, and we look forward to welcoming you back on your next visit!Sincerely,Hotel Manager
por un viajero real
Publicado el 22 abr. 2024
No recomendable
Comentario de la dirección del hotel
23 abr. 2024 por Hotel Manager, la dirección del hotel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
por un viajero real
Publicado el 6 feb. 2024
Muy buen lugar cerca del hospital
Comentario de la dirección del hotel
7 feb. 2024 por Hotel manager , la dirección del hotel
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be conveniently located near the hospital. Providing a convenient and comfortable stay for our guests is our top priority. We appreciate your patronage and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager
por un viajero real
Publicado el 24 sept. 2023
Comentario de la dirección del hotel
25 sept. 2023 por Hotel manager , la dirección del hotel
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
por un viajero real
Publicado el 15 sept. 2023
Comentario de la dirección del hotel
5 oct. 2023 por Customer Care Team, la dirección del hotel
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
por un viajero real
Publicado el 18 ago. 2023
Comentario de la dirección del hotel
21 ago. 2023 por Hotel manager , la dirección del hotel
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
por un viajero real
Publicado el 8 ago. 2023
esta lleno de cucarachas, no hay hielo, no hay nada de desayuno, las vending machnes no funcionan
Comentario de la dirección del hotel
9 ago. 2023 por Hotel manager , la dirección del hotel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
por un viajero real
Publicado el 3 ago. 2023
La zona parecia un poco insegura de noche, pero buen hotel si buscas algo solo para dormir
Comentario de la dirección del hotel
3 ago. 2023 por Hotel manager , la dirección del hotel
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
por un viajero real
Publicado el 31 jul. 2023
Me he hospedado en hoteles igual de económicos que este y los cuartos están un poco mejor, la duela en el baño me pareció un poco peligrosa ya que estaba hinchada por la humedad del baño y te tropezabas con facilidad
Comentario de la dirección del hotel
2 ago. 2023 por Hotel manager , la dirección del hotel
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
por un viajero real
Publicado el 11 feb. 2023 en Hotels
Comentario de la dirección del hotel
13 feb. 2023 por Customer Care Team, la dirección del hotel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
