Calificación basada en 7 comentarios contrastados
4,4 Limpieza de la habitación
4,3 Servicio y personal
4,5 Comodidad de la habitación
4,1 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
comodo en precio, ubicacion y espacio
Publicado el 29 ene. 2018 en HotelsExcelente y estan trabajando para mejorar
Comentario de la dirección del hotel
3 feb. 2018 por Simona, la dirección del hotel
Muchas gracias por su comentario y apoyo. Esperamos contar con su visita de nuevo.
por James
Lugar cómodo y excelente servio al cliente
Publicado el 23 oct. 2017 en HotelsLugar cómodo y con una excelente atención por parte del personal
Comentario de la dirección del hotel
9 dic. 2017
Buenos dias, muchas gracias por valorarnos.
Esperamos volver a verlos algun dia.
por un viajero real
Publicado el 3 mar. 2019 en Orbitz
The place is ok, a little over rated in my opinion. One has to get out of the car to open gate to get into a small parking space.
They woke me up early on Sunday morning to move my car, cause I was the last one in the parking space last night and someone wanted to leave, so I had to get up to move my car. They were very rude about it.
So parking is an issue, as it was raining hard and had to get out to open and close gate also.
Comentario de la dirección del hotel
5 mar. 2019 por Receptionist, la dirección del hotel
Dear Mr. Sterling.
We feel really sorry, that we woke you up at 8 am Sunday morning, we really don't like to do it unless is an emergency. The problem was, that your car was in front of the main gate and blocked ALL other cars. If you will park your car 1m further and leave at least 2 meters space to let another car leave, we would not wake you up.
We also had complaints from other guests, that you woke them up at 4 am! with your car alarm, when you came from the party and try to park your car.
We never had problems with full parking space, because other clients were always respectful of each other.
And NONE ever blocked the main gate with a car.
We also had 3 new parking places in front of our hotel, which you could use.
Gate is closed for security reason and all our customers are happy for that and understand that.
I hope you enjoyed your stay.
por un viajero real
A Beautiful Place in the Costa Rican Caribbean
Publicado el 7 nov. 2018 en HotelsCasa Merlin is beautiful place, clean and in an excellent condition. Good price and excellent service. The matress are a little bit soft for me.
Comentario de la dirección del hotel
7 nov. 2018 por Edita, la dirección del hotel
Thank you for taking the time to write a review for us. We really appreciate it. We are glad, that you enjoy your stay at our hotel. Our twin rooms have different mattresses as other rooms. We already ordered new better mattresses for better comfort. Thank you for your feedback.
por un viajero real
Publicado el 7 sept. 2018 en Hotels
Бронировали с мужем отель с 29.07.18 по 02.08.18 г., но из-за отмены рейса в отель заселились на два дня позже. Девушки с ресепшен: Эдита и Симона сообщили, что деньги вернуть не смогут, т.к. тариф невозвращаемый и предложили нам продлить проживание на два дня, было очень приятно)) мы задержались на один день. Номера небольшие, но чистые и уютные, замечательный бассейн и сад, кондиционер работал хорошо, с горячей водой проблем не было. Отель расположен уединенно, к тому же мы были единственными гостями отеля (считается не сезон и будни), поэтому были слышны только крики обезьян-ревунов и птиц! До пляжа Punta Uva можно дойти за 40 минут, чуть ближе есть тоже прекрасный пляж. Нам все понравилось! Рекомендую!!!))
Comentario de la dirección del hotel
6 oct. 2018 por Simona, la dirección del hotel
Thank you very much, we are glad that you could enjoy your stay in peace surrounded by beauty.
Recomendado
en Todospor un viajero real desde Costa Rica
Peaceful hotel on the middle of the forest.
Publicado el 1 may. 2018The location lf the hotel is wonderful. It is about 10 minutes in car from Puerto Viejo downtown. In the middle of the tropical forest where the only noise you will hear will be from the nature. The staff is really nice. The rooms are comfortable and clean. The price of the drinks in the minibar are affordable. The breakfast is good with variety of food. Free coffee anytime. The swimming pool is great. The backyard has a good view of the forest.
Comentario de la dirección del hotel
2 may. 2018 por Simona, la dirección del hotel
Thank you very much, we are glad that you enjoy your stay.
Hope to see you again some day.
Recomendado
en Todospor un viajero real
Nice hotel, friendly staff, and close to the beach
Publicado el 25 ago. 2017Simone and Ignacio were very helpful, friendly, and extremely kind. They made our stay excellent!!! The rooms were cozy and comfortable. Very quaint and quiet. I would recommend this hotel for everyone.
Comentario de la dirección del hotel
26 ago. 2017 por Simona, la dirección del hotel
Thank you very much for choosing to stay with us.
for us it has been a pleasure to serve you.
We hope you come and visit us again
