Publicado el 8 may. 2024
Very poor Service the property is not clean the staff members will only assist you if you pay good tip and don’t play you enough attention if you’re Dominican , everything in the room is all the blankets small like moo and like they was washed with no soap , the food at the buffet is disgusting very bad and every day they serve the same thing I couldn’t find good food to give to my baby I had to go out the resort and find something for him . I wouldn’t recommend this resort to anyone specifically if you used to the good places and also almost forgot to mention that if you buy package from Expedia to go this place they treat you different the mark your bracelet as “PROMO” even if you have a suit they mark you and basic on that your bracelet said the staff treat you as no body lol ,,, very very very poor costumer service.
Comentario de la dirección del hotel
28 may. 2024 por Ecommerce, la dirección del hotel
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,