Calificación basada en 366 comentarios contrastados
4,3 Limpieza de la habitación
4,2 Servicio y personal
4,1 Comodidad de la habitación
4,1 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 7 may. 2023
No me gustó ni la cama ni las almohadas, eztan forradas de unos plásticos que hacen que el descanso no sea comodo. La ubicación me gustó mucho y el desayuno.
Comentario de la dirección del hotel
22 may. 2023 por Amandine Front office manager, la dirección del hotel
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured that your comments have been shared to our team and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence.
por un viajero real
Publicado el 24 abr. 2023
El servicio del restaurante muy mal, nunca funcionó la maquina de café, jamás habia cucharas ni platos suficientes para el desayuno
Comentario de la dirección del hotel
24 abr. 2023 por Amandine Front office manager, la dirección del hotel
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured that your comments have been shared to our team and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
por un viajero real
Publicado el 29 oct. 2022
Su atencion , Su limpieza, Exelente hotel
Comentario de la dirección del hotel
16 nov. 2022 por Frances Miranda - Deputy Manager, la dirección del hotel
Dear Ruben Vazquez, Thank you for your recent stay at the Mercure Paris Tour Eiffel Grenelle. We truly appreciate your kind feedback which we will share with the rest of the team to serve as a motivation in continuing the quality of our service. We look forward to having you again in the near future. Sincerely,
por un viajero real
Excelente
Publicado el 30 mar. 2022 en HotelsMuy bien ubicado, la zona muy segura estas a 5 minutos caminando de la Torre Eiffel, el servicio y la atención muy buena
Comentario de la dirección del hotel
3 may. 2022 por Amandine Front office manager, la dirección del hotel
Dear Luis,
Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience.
We are glad that you enjoyed your stay with us and more particularly our location and our services.
We hope to have the pleasure to welcome you back in the near future.
por un viajero real
Excelente
Publicado el 30 mar. 2022 en HotelsTodo perfecto, el personal fue muy amable y en general todo muy bien
Comentario de la dirección del hotel
27 abr. 2022 por Amandine Front office manager, la dirección del hotel
Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience.
We are glad that you enjoyed your stay with us and more particularly the service of our staff.
We hope to have the pleasure to welcome you back in the near future.
por un viajero real
Publicado el 14 mar. 2022 en Hotels
Comentario de la dirección del hotel
27 abr. 2022 por Amandine Reception manager, la dirección del hotel
Dear Luis,
Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience.
We are glad that you enjoyed your stay with us.
We hope to have the pleasure to welcome you back in the near future.
por un viajero real
Pésimo servicio
Publicado el 3 ene. 2022 en HotelsEn general, pésima atención, no nos dejaban salir alegando que faltaba pagar 1 noche, no hicieron la limpieza en días, no regreso
Comentario de la dirección del hotel
4 may. 2022 por Amandine Front office manager, la dirección del hotel
Dear Artemisa,
Thank you for taking the time to share your experience at the Hotel Mercure Paris Tour Eiffel Grenelle. We are sorry that your experience did not meet your expectations.
Concerning the night remaining to pay, your agency sent you an email the day of your check out in order to infrm that you had to pay directly with us for the last night. They have made a mistake when you modify your booking and they have refunded you one night instead of a modification, we also gave you the invoice in case you wanted to make a clame to your agency
About the cleaning not done during the last days of your stay, you informed us that you were positive to covid-19, in that condition and following the health protocols housekeeping is not allowed to enter in your room but we bring to your room clean towels and sheets.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
por un viajero real
An example of how bad service can affect a hotel!
Publicado el 16 nov. 2021 en HotelsBeautiful view and great room! But awful customer service. The people at the hotel are mean and don’t know how to treat the guests at the hotel!
I would say hello to them and they wouldn’t even answer back. They are not helpful and are just mean. So sad to see a beautiful hotel be affected by bad customer service.
Loved the room and the views. It has great windows that isolated the noise from the metro and the street.
por un viajero real
Publicado el 23 sept. 2021 en Hotels
Muy bien ubicado y sugiero menos formalidad en le desayuno
por un viajero real
Publicado el 9 feb. 2020
