Calificación basada en 859 comentarios contrastados
2,2 Limpieza de la habitación
2,5 Servicio y personal
2,4 Comodidad de la habitación
2,1 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 13 dic. 2023
Beautifull room
Comentario de la dirección del hotel
13 dic. 2023 por Olivia RediResponse Specialist , la dirección del hotel
Thank you, Rony, for telling us about your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. It's great to hear that your room was beautiful. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
por un viajero real
Publicado el 11 nov. 2023
Comentario de la dirección del hotel
13 nov. 2023 por Devorine Red Roof Management, la dirección del hotel
Thank you for taking a moment to rate your experience, Victor. The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
por un viajero real
Publicado el 12 sept. 2023
Comentario de la dirección del hotel
6 oct. 2023 por Gabrielle RediResponse Specialist, la dirección del hotel
Thank you for taking a moment to leave a review, York. The staff and I at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
por un viajero real
Publicado el 21 jul. 2023
me encanto
Comentario de la dirección del hotel
26 jul. 2023 por Devorine RediResponse Specialist, la dirección del hotel
Hi Rony!Thank you for taking the time to write a review of your stay at HomeTowne Studios by Red Roof Atlanta NE - Norcross South. It's great to hear that you loved your stay, resulting in a 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Devorine RediResponse Specialist
por un viajero real
Publicado el 18 may. 2023 en Hotels
Comentario de la dirección del hotel
20 may. 2023 por Antonio,RediResponse Specialist, la dirección del hotel
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
por un viajero real
Publicado el 19 mar. 2023
Comentario de la dirección del hotel
13 abr. 2023 por Olivia RediResponse Specialist, la dirección del hotel
Hello Elfi,Thank you for taking a moment to complete our survey. Myself and the staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH, appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist
por un viajero real
Publicado el 7 jun. 2022
Very bad service
Comentario de la dirección del hotel
11 jun. 2022 por Dave Manager, la dirección del hotel
We are very sorry that you didn't enjoy your stay. The staff and I strive to ensure that each of our guest has a great stay
por un viajero real
Publicado el 1 may. 2022 en Hotels
por un viajero real
Hotel super malo.
Publicado el 7 ene. 2022 en HotelsEse hotel, es lo peor q nadie puede elegir. Maneje nueve horas hasta esa ciudad, para esperar el año con mis nietos pequeños y cuando llegue al hotel, para solicitar mi reserva me dijeron q el manager había cancelado mi reservacion,porq no habían cuartos de 2 camas.yo le explique mi situación, con dos niños pequeños, pero nada.me dijeron q no había espacio. Le pregunte porq no me avisaron y me dijo q ella no sabia.ademas,mintieron en la descripción sobre la distancia hacia el centro de la ciudad, esta super lejos y en un vecindario terrible. Alli estaba la policía tratando de arrestar a una persona q parece habia discutido con la muchacha del frente.en fin,me cancelaron y todavía estoy esperando q me regresen mi dinero.
Comentario de la dirección del hotel
14 feb. 2022 por Nicole GM, la dirección del hotel
Thank you for taking the time to tell us about your experience at Hometowne Studios. I am sorry that your experience did not meet your expectations. I can assure you that the corrective measures will be taken to ensure a similar situation doesn't occur in the future.
por un viajero real
Publicado el 30 sept. 2021 en Hotels
Comentario de la dirección del hotel
4 oct. 2021 por Dave Manager, la dirección del hotel
We are so sorry that you didn't enjoy your stay. The staff and I strive to ensure that each guest has a great stay. We'll work hard to fix the issues that you experienced.
