Calificación basada en 380 comentarios contrastados
4,6 Limpieza de la habitación
4,5 Servicio y personal
4,5 Comodidad de la habitación
4,5 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 13 abr. 2024
Highly recommended
por un viajero real
Publicado el 5 abr. 2024
Lovely hotel! Surroundings and hotel itself are stunning. Staff very friendly and accommodating.
Very dog friendly. The only downside is that food could be better especially breakfast!
por un viajero real
Publicado el 2 abr. 2024
We found the Bovee castle hotel, and surrounding grounds absolutely delightful! The staff were friendly and attentive, and there was an error of elegance through most of the facility. We were far less impressed however with the available dining in the bistro. While the staff were still friendly, the food was uninspiring bordering on mediocre. This restaurant lacked any of the field of elegance. The characterized the rest of the hotel and almost seemed not to fit. There's a second, far more elegant dining room, but that facility was not open, so we can't speak to it.
por un viajero real
Publicado el 1 abr. 2024
por un viajero real
Publicado el 11 feb. 2024
It is quite rare to be met with so much enthusiasm and friendliness from each and every member of staff during our stay. The hotel is in a lovely settling and oozes atmosphere and luxury. We particularly loved the pool where we could relax undisturbed. We had dinner in both restaurants and enjoyed the food (and service) very much.
All in all, every single aspect of our stay is rated 5 star; a superb experience!
Comentario de la dirección del hotel
13 feb. 2024 por Reservations Team, la dirección del hotel
Thank you so much for your kind words, this will be shared with the entire team.We hope to be able to welcome you to Bovey Castle again soon.
por un viajero real
Publicado el 11 feb. 2024
Our recent experience with Bovey Castle was deeply disappointing. We had our reservation cancelled abruptly because we were bringing our cat, despite having no such issues in the past. The Deputy General Manager's handling of the situation lacked any personal communication or courtesy, leaving us feeling utterly disregarded as guests.
This incident raises serious concerns about the hotel's customer service. As a result, l urge fellow cat lovers and pet owners to reconsider patronizing this hotel. It's crucial to support establishments that value all their guests, including those with furry companions.
Comentario de la dirección del hotel
27 feb. 2024 por Reservations , la dirección del hotel
Emanuele, this is not strictly true is it?In February 2023 you came to stay without advising about your pet; feline or otherwise. You simply arrived with your cat. We allowed the stay to go ahead as a gesture of goodwill but you were told, on departure, that you would NOT be allowed to bring him/her again. For February 2024 you booked via our website and indicated you were bringing a dog. Only when we asked for breed/age and name did you admit it was your cat. You were advised again, that your cat would not be allowed in the hotel and were offered free amendment or cancellation - you asked US to cancel your stay.
por un viajero real
Publicado el 5 feb. 2024
The staff were fantastic from the front desk to restaurant service. They have it right.
Comentario de la dirección del hotel
5 feb. 2024 por Reservations Team, la dirección del hotel
Thank you so much for your kind words. We really apprciate it.Hope to welcome you back again soon.
por un viajero real
Publicado el 28 ene. 2024 en Hotels
Very nice hotel with lots of good activities. The food was good and the hotel itself very nice. The only comments I would make was the service was pretty terrible in the bar and lounge area, slow not too friendly and I had to ask 3 times where my order was, no real apology. The spa is nice but the pool area very dated.
Comentario de la dirección del hotel
30 ene. 2024 por Reservations Team, la dirección del hotel
Thank you for your comments Alexander, those concerning bar and lounge service and the pool have been forwarded to the relevant departments.
por un viajero real
Fabulous Stay
Publicado el 3 ene. 2024 en HotelsIt is a wonderful place and so relaxing and the energy is wonderful. All the staff are so lovely and helpful making the stay even better.
The food and the room were fantastic.
Comentario de la dirección del hotel
30 ene. 2024 por Reservations Team, la dirección del hotel
Thank you for your top marks Stuart, we look forward to welcoming you to Bovey Castle again soon.
por un viajero real
Publicado el 23 dic. 2023
Absolutely loved our stay. The hotel is just beautiful inside and out. Would highly recommend.
Comentario de la dirección del hotel
30 ene. 2024 por Reservations Team, la dirección del hotel
Thank you for your 5 stars Sophie, we hope to welcome you to Bovey Castle again soon.
