Front desk was very rude and not helpful at all when card would not work took 1/2 hr to get into our room.
Comentario de la dirección del hotel
30 may. 2024 por -rc, la dirección del hotel
Dear Melanie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Remily Castillo