Calificación basada en 994 comentarios contrastados
4,3 Limpieza de la habitación
4,2 Servicio y personal
4,3 Comodidad de la habitación
4,2 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 11 oct. 2023
Playa pequena, poca sombra, empleados poco corteses.
Comentario de la dirección del hotel
17 oct. 2023 por Serene Lloyd, la dirección del hotel
Dear Lila Aguiar De, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd
por un viajero real
Publicado el 3 oct. 2022
el personal
Comentario de la dirección del hotel
7 oct. 2022 por Serene Lloyd, la dirección del hotel
Dear Ronald,Thank you for choosing our resort as your vacation destination. We look forward to welcoming you back home in the future.Regards,Serene Lloyd
por un viajero real
Publicado el 18 jul. 2022
Hermosa playa y personal atento y agradable.el hotel esta bueno pero necesita un poquito dd remodelacion
Comentario de la dirección del hotel
19 jul. 2022 por Serene Lloyd, la dirección del hotel
Estimado Vladimir,
Estamos encantados de que, en general, cumplimos con la mayoría de sus expectativas durante sus vacaciones y continuaremos trabajando en áreas que no consideró excepcionales.
Saludos,
Serene Lloyd
por un viajero real
Buena estancia
Publicado el 6 oct. 2021 en HotelsMuy buen lugar, lindas habitaciones
Comentario de la dirección del hotel
7 oct. 2021 por Christina , la dirección del hotel
Dear Carlos:
Thank you for your rating and wonderful comment. We are happy you had a lovely stay and hope you will visit again soon.
Best Regards,
Christina Smith
por un viajero real
Publicado el 30 sept. 2021
La comida no muy buena y el personal siempre nos trataron con mal gesto y duraba demaciada las órdenes que uno hacía
Comentario de la dirección del hotel
14 oct. 2021 por Christina , la dirección del hotel
Dear Jose De los santos:
Thank you for choosing our resort for your recent vacation.
Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. Your sentiments about the food and staff attitude have already been shared so that all relevant leaders are aware and can implement corrective actions immediately.
Once again, please accept our sincere apologies for any inconveniences experienced.
Regards,
Christina Smith
por un viajero real
Cómodo sin ser de gran lujo
Publicado el 20 nov. 2019 en HotelsEl lugar en donde se encuentra el hotel es espectacular. Las habitaciones muy amplias, aunque me tocó cerca del área de entretenimiento por lo que había mucho ruido. Es el típico hotel de esta Marca Secrets, todo incluido, cómodo sin ser de gran lujo.
Comentario de la dirección del hotel
21 nov. 2019 por Jeffery, la dirección del hotel
Dear Michel:
Thank you for taking the time to share your feedback with us; we certainly do appreciate this very much.
It is great to note that you had a lovely stay and I hope that we will have the opportunity to welcome you back for future vacations.
Thank you once again for choosing Secrets Wild Orchid.
Kind regards,
Jeffery Wallace
por un viajero real
Publicado el 23 may. 2024
Definitely had everything to offer. Already planning to go back.
Comentario de la dirección del hotel
24 may. 2024 por Jodian Bucknor, la dirección del hotel
Hi Eric, We are delighted we met your expectations and we hope you will be visiting us soon. Regards,
por un viajero real
Publicado el 23 may. 2024
I enjoyed my stay there
Comentario de la dirección del hotel
24 may. 2024 por Jodian Bucknor, la dirección del hotel
Hi Olivia, We are happy you had an amazing time with us. We hope you are panning to visit us soon. Regards,
por un viajero real
Publicado el 8 may. 2024
I will never return to this or choose any Hyatt property. After a potentially serious security incident, an untruth was shared with by the attending security officer. During my stay, despite repeatedly asking, I was never given an explanation as to the reason he did that. I had contacted security staff, and met with the security and concierge manager for a response. My post-stay Hyatt complaint related to the actions and inactions of staff and management was referred back to the hotel. I was finally informed by the Guest Relations manager that it, ie., the officer's shared misinformation, "was not best practice" and would be handled with the team member. My unresolved complaint about the concerning behavior of the Concierge manager stands. The end result of my written complaint to Hyatt, was an offer from the hotel for me to be upgraded with preferred club/butler amenties on a future stay in an "opportunity to serve me better." Because my holiday was spoiled and my trust lost in the Secrets/Hyatt brand, I do not want to return to the property. Their unsatisfactory final offer" stands and a refund for that 4 night stay refused. According to Hyatt Consumer Affairs, it is only the property's decision. Therefore, a guest can have an unhappy stay, and be invited back to the place they know you can't trust. No thank you. I will return to staying at Bonvoy properties where I have over 537 loyalty nights. I can trust Bonvoy!
Comentario de la dirección del hotel
10 may. 2024 por Jodian Bucknor, la dirección del hotel
Hi Wendy Leah, Your review shows that your experience was not the best and we regret that this was so. It would have been lovely to if we were able to resolve your issue(s) during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied.The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards,
por un viajero real
Publicado el 7 may. 2024
Came to Jamaica for a surprise family trip and was absolutely devastated by how terrible of an experience this trip was! My family paid over $2,000 to stay in the preferred wild orchid side of the resort.the preferred section is supposed to have updated rooms, a private beach and other amenities well our rooms smelled of mildew, had stains in the bed and the furniture was broken! Our shower also leaked constantly on the floor because the grout was missing! Also the staff was racist and ignored my family multiple times! There were occasions where we would go to the bar or see live entertainment and white people that came in after us were greeted promptly while it took over an hour for anyone to even offer us a water! As a black family we were so excited to experience our vacation but it was so sad to see the micro-aggressions from the staff! A white person would be in line behind us and the staff would go right over to them and ignore us! This happened numerous times during our stay and we were deeply disturbed by this! Staff members would also tell us to move from areas we paid for to make room for other white People. it began to rain and one of our family members was pregnant so walking around to eat dinner wasn’t safe for her to do in the rain and we requested the golf cart transportation which we were supposed to receive but they never came and we were told to just walk! Afterwards we saw other people being picked up which proves that golf carts were available!
Comentario de la dirección del hotel
8 may. 2024 por Jodian Bucknor, la dirección del hotel
Hi Cierra,Thank you for choosing Secrets Wild Orchid for your holiday destination and sharing your comments with us. Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. . It would have been lovely to know what the challenges were so they could be fixed during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. We hope you will give us another chance to make this right if you choose to visit us again. Regards,
