Calificación basada en 5.347 comentarios contrastados
3,9 Limpieza de la habitación
3,7 Servicio y personal
3,8 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 21 may. 2024
Hay que considerar que el estacionamiento no está incluido y es muy caro Aprox 68 dlls
Comentario de la dirección del hotel
22 may. 2024 por Sebastian, la dirección del hotel
Thank you for taking the time to write a review. I’m sincerely sorry to hear you were let down by our Valet service. We take customer feedback like this very seriously and your comments have been passed on to the Valet staff to be addressed. We hope that you will give us another chance and return for a more pleasurable experience.
por un viajero real
Publicado el 19 may. 2024
Comentario de la dirección del hotel
20 may. 2024 por Selim, la dirección del hotel
Dear Fatima, Thank you for sharing your experience at Fontainebleau Miami Beach. We are elated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future.
por un viajero real
Publicado el 14 may. 2024
Comentario de la dirección del hotel
15 may. 2024 por Sebastian, la dirección del hotel
Dear Balam Uriel,Thank you very much for your positive feedback about your visit. We do very much appreciate your recommendation and it would be our pleasure to welcome you once again.Kindly Regards, SebastianGuest ServicesFontainebleau Miami Beach
por un viajero real
Publicado el 14 may. 2024
very good
Comentario de la dirección del hotel
14 may. 2024 por Maried, la dirección del hotel
Dear Barbara, Thank you for sharing your feedback. We hope to see you soon.
por un viajero real
Publicado el 6 abr. 2024
Comentario de la dirección del hotel
26 abr. 2024 por Selim, la dirección del hotel
Dear Naz, Thank you for sharing for sharing your feedback. We hope to see you soon.
por un viajero real
Publicado el 28 mar. 2024
Excelente en todos aspectos
Comentario de la dirección del hotel
28 mar. 2024 por Lisa, la dirección del hotel
Dear JoseThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 27 mar. 2024
Comentario de la dirección del hotel
16 abr. 2024 por Steven, la dirección del hotel
We are thankful for your feedback and appreciate it to get our services improved in order to give you the best experience.Kind Regards, Steven Fontainebleau Miami Beach Guest Services
por un viajero real
Publicado el 25 mar. 2024
Comentario de la dirección del hotel
26 mar. 2024 por Lisa, la dirección del hotel
Dear GuillermoWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. We hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 18 mar. 2024
Comentario de la dirección del hotel
8 abr. 2024 por Selim, la dirección del hotel
Dear Bryan Alejandro, Thank you for sharing a positive score with us. We feel great seeing these types of rating.
por un viajero real
Publicado el 16 mar. 2024
Recomendado
Limpio buena atención y seguro 💯
Comentario de la dirección del hotel
16 mar. 2024 por Lisa, la dirección del hotel
Dear Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
