Calificación basada en 1.226 comentarios contrastados
3,0 Limpieza de la habitación
3,2 Servicio y personal
3,2 Comodidad de la habitación
2,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 9 may. 2024
Durante la estadía nos fue bastante bien pero luego fue un problema para que atienda el teléfono y poder resolver la devolución del seguro.
por un viajero real
Publicado el 5 may. 2024
Una propiedad que necesita mantenimiento
Comentario de la dirección del hotel
5 may. 2024 por Guest Relations, la dirección del hotel
Dear Jorge, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Thank you,Guest Relations
por un viajero real
Publicado el 22 abr. 2024
Esta buena
Comentario de la dirección del hotel
27 abr. 2024 por Guest Relations, la dirección del hotel
Dear Rolando, We are thrilled you were pleased with every aspect of your stay with us! Thank you for sharing that from check-in to departure, you appreciated the level of service, hospitality and overall experience. All of us at Ramada Plaza Marco Polo Beach Resort look forward to having you stay with us again.Thank you,Guest Relations
por un viajero real
Publicado el 3 abr. 2024
Lo que no me gusto que cuando fui a pedir una toalla de playa la empleada del hotel me la negó, le dije que mi bebé de un año estaba temblando de frío y me contesto que no le importaba, había más personas pidiendo toallas y ella se las negaba y tenía muchas, ella fue a llamar a seguridad y dejo las toallas ahí , entonces otro huésped agarra 3 y me dio una para mi hijo y la empleada del hotel se me fue encima dos veces pidiendo que le regresara la toalla , casi me golpea por la toalla a la que tenía derecho ya que estamos pagando por eso. Me dio mucho coraje y dolor de cabeza por el incidente al ver la insensibilidad de el personal y a mi hijo lo tuve que ir a meter al sauna para que no sufriera más con el frío, mi bebé se enfermo le dio mucha fiebre esa noche y ya no disfrutamos más.
Comentario de la dirección del hotel
5 abr. 2024 por Guest Relations, la dirección del hotel
Dear Linda, Thank you for the constructive feedback. We sincerely apologize for the issues you encountered during your stay and for the lack of empathy our associates have shown. We strive to provide our guests with a relaxing and seamless visit but regret that this was not your experience. We certainly understand the frustration you must have felt and the major inconvenience it caused. We will review your remarks with the appropriate individual to ensure a better guest experience going forward. We hope your son is doing well now, and we would like to welcome you back in the future for the exceptional hospitality you deserve. Thank you once more for your patience.Thank you,Guest Relations
por un viajero real
Publicado el 31 ene. 2024
Comentario de la dirección del hotel
1 feb. 2024 por Guest Relations, la dirección del hotel
Dear Lily, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Guest Relations
por un viajero real
Publicado el 28 ene. 2024 en Hotels
Buena estadía ubicación
Comentario de la dirección del hotel
29 ene. 2024 por Guest Relations, la dirección del hotel
Dear Carlos, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to restaurants and shops. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations
por un viajero real
Publicado el 23 ene. 2024 en Hotels
Comentario de la dirección del hotel
25 ene. 2024 por Guest Relations, la dirección del hotel
Dear Roberto, We are delighted you enjoyed your stay at Ramada Plaza Marco Polo Beach Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the North Miami Beach area.Thank you,Guest Relations
por un viajero real
Publicado el 22 ene. 2024 en Hotels
Playa frente al hotel con buena piscina y un supermercado cerca
Comentario de la dirección del hotel
23 ene. 2024 por Guest Relations, la dirección del hotel
Dear Carlos, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to restaurants and shops. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations
por un viajero real desde Willis
Publicado el 21 ene. 2024
Comentario de la dirección del hotel
22 ene. 2024 por Guest Relations, la dirección del hotel
Dear Walkidia, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Thank you,Guest Relations
por un viajero real
Publicado el 21 ene. 2024
Comentario de la dirección del hotel
22 ene. 2024 por Guest Relations, la dirección del hotel
Dear Catalina, It was a pleasure having you as our guest at Ramada Plaza Marco Polo Beach Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Guest Relations
