Calificación basada en 993 comentarios contrastados
4,7 Limpieza de la habitación
4,7 Servicio y personal
4,5 Comodidad de la habitación
4,4 Estado general del hotel
Opiniones contrastadas de Expedia
Recomendado
en Todospor un viajero real
Bien ubicado. Divino todo el hotel
Publicado el 18 ene. 2016Es un hotel divino con todas las comodidades. Con desayuno y servicio de bebibas a latarde tambien. Me encanto y lo recomendaria
por un viajero real
Publicado el 2 may. 2024
por un viajero real
Publicado el 30 abr. 2024
Clean, excellent location, very friendly staff, free lollies!
Comentario de la dirección del hotel
1 may. 2024 por Gitta-Hotel Manager, la dirección del hotel
Hi Eleisha,Thanks for the love!Can't wait to host you again at Laneways!CheersGitta MargarethaHotel Manager
por un viajero real
Publicado el 20 abr. 2024
Laneways is a great hotel in a great location. Staff are very friendly, knowledgeable and helpful.
The hotel is a good option for families and provides value for money.
Comentario de la dirección del hotel
1 may. 2024 por Gitta-Hotel Manager, la dirección del hotel
Hi IsabelThanks for the love!Can't wait to have you back at Laneways again soonCheersGitta MargarethaHotel Manager
por un viajero real
Publicado el 14 abr. 2024
This is not a 4 star hotel. Our room stunk of mildew, floor boards had 1-2 inch gaps between them and I have never seen a leakier and mouldier shower. We found bugs flying around in the bedroom. The doors and walls had stains, the worst was the bathrooms with unfinished paint, rusty fixtures and screws, and rotted wood.
We asked to change rooms or a refund. The staff were polite and helpful and moved us to another room. In the new room all the issues persisted except the smell and floor boards. Albeit less mould in the shower.
Both rooms were styled nicely but cheap fixtures, poor lighting and shoddy paint really ruined it.
Shame to experience these poor quality rooms from a brand I expected much more off.
Comentario de la dirección del hotel
1 may. 2024 por Gitta-Hotel Manager, la dirección del hotel
Hi Samuel,Thanks for leaving your review. I'm sorry to hear you had a rough time during your stay with us. This isn't what we aim for, and I completely understand why you'd be disappointed with the room conditions you described.I'm glad our staff tried to make things right by moving you to another room, but it sounds like it wasn't enough to fix the issues. That's not okay, and I'm grateful you brought it to our attention. We’re already looking into the mildew, the flooring, and the other maintenance problems to make sure we get them sorted out for good. If you give us another chance in the future, we'd love to make it up to you. Please feel free to reach out to me or my team directly, and we'll ensure your next stay is miles better than the last one.Thanks again for the review, and sorry for the inconvenience.CheersGitta MargarethaHotel Manager
por un viajero real
Publicado el 3 abr. 2024
Such a great hotel in a convenient location to lots of amazing bars and restaurants. The check in girls were delightful and pleasantly surprised me with a room upgrade. Sue, on the cleaning staff was also a delight giving me some recommendations on food and gin spots!
Comentario de la dirección del hotel
9 abr. 2024 por Luisa Brito, la dirección del hotel
Thank you for your wonderful review, Jessica! We're thrilled to hear that you enjoyed our hotel's convenient location, and it's delightful to know that our check-in team made a positive impression and pleasantly surprised you with a room upgrade! :)We're also glad to hear that Sue provided you with helpful recommendations. She is a superstar!We hope to welcome you back soon for another delightful stay!
por un viajero real
Publicado el 1 abr. 2024
Great location and facilities for families
Comentario de la dirección del hotel
3 abr. 2024 por Luisa, la dirección del hotel
WOW! Thank you so much for leaving such a great review, Adrienne! We can't wait to have you back again very soon! :)
por un viajero real
Publicado el 28 mar. 2024
Great inner city hotel for our family
Comentario de la dirección del hotel
3 abr. 2024 por Luisa and Laneways team, la dirección del hotel
We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that our hotel was a great fit for your family. Come back and visit soon! )
por un viajero real
Publicado el 21 mar. 2024
Great friendly service
Comentario de la dirección del hotel
3 abr. 2024 por Laneways Team, la dirección del hotel
Wow, thanks for the perfect score, Ken! We're stoked you had such a great time! Can't wait to have you back for more fun!
por un viajero real
Publicado el 13 mar. 2024
Good location for walking around CBD. Good dining options (very near a wide variety of Asian restaurants). Very friendly staff.
Comentario de la dirección del hotel
3 abr. 2024 por Laneways Team, la dirección del hotel
Thank you for sharing your experience with us, Joel! We're thrilled you found our location convenient for exploring the CBD and enjoyed the diverse dining options nearby, especially the Asian restaurants. It's wonderful to know that our staff made your stay even better with their friendliness. We can't wait to welcome you back for another enjoyable visit!
