Calificación basada en 1.081 comentarios contrastados
4,2 Limpieza de la habitación
3,9 Servicio y personal
4,2 Comodidad de la habitación
3,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Buena ubicación, instalaciones terribles
Publicado el 27 sept. 2023 en HotelsEl hotel está muy bien ubicado, sin embargo, las instalaciones están muy viejas y deprimentes. Pero lo que no es nada aceptable, es que permitan que se reúnan muchos inmigrantes que están de intercambio en una habitación, para pasar la noche, porque quizás viven en los suburbios. Y hacen mucho ruido.
por un viajero real
Publicado el 9 may. 2024
Staff service at counter at check in was slow and they allowed other people to jump ahead/push in. Some of the interior walls and fittings are damaged and ageing and plumbing in room poor to the point we needed change rooms. But still very clean. Hotel facilities are great and so is the location.
por un viajero real
Publicado el 7 may. 2024
Comentario de la dirección del hotel
10 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Emily, Thank you for sharing your feedback regarding your recent stay. However, we're truly sorry to learn that your overall stay did not meet your expectations. We would appreciate more specific details about what aspects of your stay were unsatisfactory, so that we can address those issues and improve our services for future guests.Our goal is to ensure that all guests have a pleasant and comfortable experience, and your feedback is valuable in helping us achieve that goal. If you're willing to share more details, please don't hesitate to reach out. We are committed to providing the best possible guest experience and would like to learn more about how we can enhance our services.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.Best regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 6 may. 2024
Check in on sat was a very long queue and only 2 staff on. Need to have more staff on the front desk during check in times. Room was clean and comfortable if a little aged.
Comentario de la dirección del hotel
10 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Beverley,Thank you for sharing your feedback following your recent stay with Stamford Plaza Melbourne. We apologize for the inconvenience you experienced during the check-in process due to the long queue and limited staff available. Your feedback regarding the need for additional staff during peak check-in times is duly noted, and we will review our staffing procedures to ensure a smoother check-in experience for our guests.We are pleased to hear that you found your room to be clean and comfortable, although we apologize if it appeared a little aged. Your satisfaction is important to us, and we will continue to work on enhancing our facilities for the comfort of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 1 may. 2024
Comentario de la dirección del hotel
9 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Rebekah,Thank you for your review following your recent stay at Stamford Plaza Melbourne. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 29 abr. 2024
This a good traditional 5 star hotel.
Comentario de la dirección del hotel
6 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Darren, Thank you for your review and 5 star rating following your recent stay at Stamford Plaza Melbourne. We are delighted you found our service and facilities exceeded your expectations in all the areas and that you enjoyed a great stay with us. We are very pleased to know that you enjoyed your stay with us. We pride ourselves on exceeding the expectations of our guests and feedback such as yours motivates us to continue doing better. We really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.Best Regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 29 abr. 2024
Great location, staff were lovely. We will definitely stay again on our next visit to Melbourne
Comentario de la dirección del hotel
6 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Giuseppe, We're thrilled to hear that you enjoyed your stay at Stamford Plaza Melbourne and that you found our location to be great.Providing a convenient and accessible base for exploring Melbourne is one of our top priorities, and we're delighted that our location met your needs.We're also pleased to hear that you found our staff to be lovely. Ensuring that our guests receive friendly and attentive service is important to us, and we're glad that our team made a positive impression on you.Thank you for choosing to stay with us! We look forward to welcoming you back on your next visit to Melbourne. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 25 abr. 2024
Overall stay was fine as location was good.
However…,
Food orders take too long.
Previous occupants dishes were still in the room.
Beds are too small and not all that comfortable.
Pillow menu requires extra $.
Breakfast was plentiful and staff at breakfast were attentive.
por un viajero real
Publicado el 25 abr. 2024
Lovely boutique hotel, rooms were spacious, comfortable & clean.Unfortunately our reception was Unprofessional & very slow processing our check in, the bar closed at 7pm on a public holiday eve, which was annoying! Otherwise, we had a lovely stay
Comentario de la dirección del hotel
7 may. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Jennifer, Thank you for sharing your experience following you recent stay here in Stamford Plaza Melbourne, Jennifer.We're glad to hear that you found our boutique hotel to be lovely, with spacious, comfortable, and clean rooms. Ensuring our guests have a comfortable and enjoyable stay is important to us, and we're delighted that our accommodations met your expectations.Providing efficient and professional service is a priority for us, and we regret any disappointment this may have caused. Your feedback will be shared with our team to address this issue and ensure it is resolved promptly.We're also sorry to hear that the bar closed early on a public holiday eve, causing inconvenience. Your feedback regarding the operating hours will be reviewed to ensure we provide the best possible service to our guests, even during holiday periods.Thank you for choosing to stay with us, Jennifer. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Best Regards,Saif Ian RashidGeneral Manager
por un viajero real
Publicado el 23 abr. 2024
Great location and staff
Comentario de la dirección del hotel
26 abr. 2024 por Saif Ian Rashid General Manager, la dirección del hotel
Dear Kylie, Thank you for your feedback following your stay at the Stamford Plaza Melbourne. I am delighted that you enjoyed our exceptional location in central Melbourne and hope you had to time to take in all that Melbourne has to offer.Thank you also for highlighting the positive and friendly service provided by our team, especially It will be my pleasure to share your compliments with the team and see that they are rewarded for their efforts.We certainly look forward to welcoming you back during your next visit to Melbourne.Best Regards,Saif Ian RashidGeneral Manager
