Comentarios sobre Hôtel Les Sources de Caudalie

Dear Mr. Larhssen, Thank you sincerely for sharing your impressions of your recent stay at Les Sources de Caudalie. We are sorry to learn that your experience did not meet your expectations. We would like to address your comments point by point to clarify what happened and the measures we have taken to rectify the situation. Regarding your arrival, we acknowledge that an error occurred with your welcome note, which was prepared for a returning VIP even though you had never stayed with us before. This unfortunately caused a misunderstanding. We sincerely apologize for this. Upon your departure, we had already extended our apologies and offered complimentary breakfasts for the entirety of your stay as compensation. As for the location of your room, you had booked via Expedia for a stay at Le Thil, located 1.5 km from the main estate. This information was clearly indicated in your booking confirmation and did not seem to pose a problem upon your arrival. We regret that the distance from the main facilities affected your stay. Concerning your dining experiences, we informed you upon your arrival of the importance of reserving in advance due to high demand. Although we managed to accommodate you at La Table du Lavoir despite a fully booked service, we unfortunately could not do so for your final evening. Despite this, we offered to prepare a basket with hot dishes to take away, which you accepted. We regret the risotto was forgotten, which was quickly corrected by our team. We are quite surprised by your remarks regarding cleaning and hygiene, as this does not align with our usual standards. Our teams are trained to maintain the highest levels of hygiene and service, and we regularly conduct rigorous quality checks. However, we take your feedback seriously and will redouble our efforts to ensure an impeccable experience for all our guests. We are also sorry that you perceived a dismissive attitude from our staff. Our teams are generally recognized for their professionalism and dedication to providing warm and attentive service. We have also tried to contact you via Expedia to obtain more information and better understand your expectations. We hope to have the opportunity to discuss further with you to restore your confidence. We sincerely regret that your stay did not reflect our commitment to providing a memorable experience, and we hope to welcome you again to offer you service that meets your expectations. Best regards, Les Sources de Caudalie

Hello,Thank you very much for taking the time to leave this comment. We are delighted to hear that you enjoyed your experience at Les Sources de Caudalie.Our aim is to provide our guests with the highest quality of service. We look forward to welcoming you back to our family home.Yours sincerelyLes Sources de Caudalie