Calificación basada en 989 comentarios contrastados
4,0 Limpieza de la habitación
3,9 Servicio y personal
4,0 Comodidad de la habitación
4,0 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 7 nov. 2023
FUE TERRIBLE MI VISUTA Q LOS ESCOGÍ PARA EL MU CUMPLEAÑOS. SOLO VOY A DECIR COLCHA DE DORMIR ROTA, MUELLES ROTOS DES SOFÁ CAMA, CERO SERVICIO DE HABITACIONES. Y etc
Comentario de la dirección del hotel
9 nov. 2023 por Hotelmgmt, la dirección del hotel
It is with sincere regret that we receive your feedback, and we apologize profoundly for the distress and disappointment you experienced during what should have been a joyous birthday celebration. The issues you've mentioned fall far below the high standards we set for our guest experience. Please rest assured, we take your concerns very seriously. We would like to address these matters immediately and ensure they are rectified for future guests. Our commitment to our guests is unwavering, and we hope to have the chance to restore your faith in our resort.
por un viajero real
Publicado el 9 oct. 2023
super good
Comentario de la dirección del hotel
12 oct. 2023 por Hotelmgmt, la dirección del hotel
Wow! What a lovely treat to receive your perfect score, Alexander. We hope to welcome you back to create more memories with us at Hawks Cay Resort!
por un viajero real
Publicado el 8 oct. 2023
Comentario de la dirección del hotel
28 oct. 2023 por Hotelmgmt, la dirección del hotel
Jessica, we regret we missed the mark on truly impressing you during your stay. We would love the opportunity to make it up to you on a future visit.
por un viajero real
Publicado el 8 oct. 2023
Excelente servicio al cliente
Comentario de la dirección del hotel
11 oct. 2023 por Hotelmgmt, la dirección del hotel
We are honored to receive a perfect score from you, Kevin. Knowing your time at Hawks Cay Resort was impressive in every way keeps us smiling. We hope to share many more incredible experiences with you in the future. Thank you!
por un viajero real desde Miami gardens
Publicado el 13 ago. 2023
La recepción no amables
Comentario de la dirección del hotel
22 ago. 2023 por Hotelmgmt, la dirección del hotel
We're sorry to hear about your less than satisfactory experience with our reception, Aledys. We deeply apologize for any inconvenience or discomfort you may have felt. We always strive to provide a warm and welcoming atmosphere for our guests, and it's clear that we didn't meet those expectations in this instance. Your feedback is valuable, and we'll use it to improve our guest services moving forward. We hope you'll consider giving us another opportunity to provide you with a more positive experience in the future.
por un viajero real
Publicado el 24 abr. 2023 en Hotels
Comentario de la dirección del hotel
27 abr. 2023 por HotelMgmt, la dirección del hotel
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future, Viviana.
por un viajero real
Publicado el 23 abr. 2023
Very Good
Comentario de la dirección del hotel
26 abr. 2023 por HotelMgmt, la dirección del hotel
Raul, hearing your trip to Hawks Cay Resort was magnificent is heartwarming. We hope you will choose us for your future vacations.
por un viajero real
Publicado el 27 mar. 2023 en Hotels
Comentario de la dirección del hotel
28 mar. 2023 por Hotelmgmt, la dirección del hotel
We appreciate knowing that your visit was excellent, Yosdani! It would be our honor to welcome you back again!
por un viajero real
Publicado el 4 dic. 2022
Excelente propiedad y servicio tiene todo lo necesario
Comentario de la dirección del hotel
6 dic. 2022 por HotelMgmt, la dirección del hotel
Providing our guests here at Hawks Cay Resort with everything they need or desire right on-site is always a pleasure! Thank you for sharing your positive feedback. Revisit soon, Daniela!
por un viajero real
Publicado el 12 jul. 2022 en Hotels
Comentario de la dirección del hotel
15 jul. 2022 por HotelMgmt, la dirección del hotel
Thank you for taking a moment to share your positive score, Milay! We hope you plan to join us at Hawks Cay Resort on your next visit to the area, so we have a chance to further impress.
