Calificación basada en 389 comentarios contrastados
4,4 Limpieza de la habitación
4,3 Servicio y personal
4,2 Comodidad de la habitación
4,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 6 abr. 2024
Great location and accommodation
Comentario de la dirección del hotel
8 abr. 2024 por Andrea, Lanai Reception, la dirección del hotel
Hi Veronica,Thanks so much for your 5 star feedback. We're delighted that you enjoyed your stay with us and found our proximity to the local shops, restaurants and bars handy.We take pride in our apartments and it's wonderful to read that your expectations were met.We look forward to welcoming you back again in the future.Kind RegardsAndreaLanai Recpetion
por un viajero real
Publicado el 1 abr. 2024
Great apartment. Close to shops and restaurants. The apartment had everything we needed including dishwasher, washing machine and dryer. We will definitely recommend it to our friends.
Comentario de la dirección del hotel
2 abr. 2024 por Andrea, Lanai Reception, la dirección del hotel
Hi Therese,Wow! thank you so much for such a great review. Its always great to hear when our guests have enjoyed their stay with us. We're glad you took advantage of our close proximity to the local shops and restaurants and happy to read that you found our apartments well appointed.We always aim to maintain a high standard for our guests.We look forward to seeing you again in the future.Kind Regards
por un viajero real
Publicado el 20 ene. 2024 en Wotif
Comentario de la dirección del hotel
2 feb. 2024 por Karen, la dirección del hotel
Hi KarliThanks so much for such a high ranking. We're thrilled you enjoyed you stay with us and we certainly look forward to welcoming you back on a future occasion. Our team will be delighted to receive such good news!
por un viajero real
Publicado el 15 ene. 2024
The only thing i could fault was the mattress. It was oldcand hard.
Comentario de la dirección del hotel
16 ene. 2024 por Karen, la dirección del hotel
Hi MattOur sincere thanks for providing this valuable feedback. Please let us know your preferred level of comfort and we can certainly allocate an apartment best suited to your needs as each is individually owned. Will definately look into this further though for you. Kind regards
por un viajero real
Publicado el 11 ene. 2024 en Hotels
Comentario de la dirección del hotel
15 ene. 2024 por Karen, la dirección del hotel
Thank you so much Shane. I hope the rain didn't put a dampener on your stay, and we look forward to welcoming you back on a future occasion.
por un viajero real
Publicado el 8 ene. 2024 en Hotels
Comentario de la dirección del hotel
15 ene. 2024 por Karen, la dirección del hotel
Hi SusanI'm so sorry we were not able to accommodate you but unfortunately we were fully booked at the time. Hope to see you again on a future occasion though.
por un viajero real
Publicado el 1 ene. 2024 en Hotels
Comentario de la dirección del hotel
6 ene. 2024 por Andrea, Lanai Reception, la dirección del hotel
Hi Gabrielle.Thank you for taking the time to leave us a review. We are sorry to see such a low score and would very much like to know how we can improve our services going forward. Please feel free to email us with your valued feedback. at reservations@lanaiapartments.com.au or call us on 07 4957 4401 Kind Regards
por un viajero real
Publicado el 31 dic. 2023 en Hotels
Comentario de la dirección del hotel
4 ene. 2024 por Karen, la dirección del hotel
Hi MichaelThank you so much for providing a perfect score. We're thrilled you enjoyed your stay with us and look forward to welcoming you back on a future occasion.
por un viajero real
Publicado el 28 dic. 2023
Walking distance to pub and shops, great pool. However, they need blockout curtains in the bedrooms as the outside lights shine in the rooms through the thin blinds all night, and then the sun shines through from 4.30am so you can’t get any sleep! The lounge doors also need curtains for privacy, and to keep the lights and sun out.
Comentario de la dirección del hotel
30 dic. 2023 por Karen, la dirección del hotel
Hi KerriThank you so much for providing the feedback following your recent stay and we're certainly very happy to pass this on to the unit owner for consideration. It is a valid point and we are surprised the developer did not consider this at the time. We hope you enjoyed your time in Mackay and look forward to welcoming you back on a future occasion.
por un viajero real
Publicado el 26 nov. 2023 en Wotif
Spacious, clean and very modern
Comentario de la dirección del hotel
28 nov. 2023 por Andrea, Lanai Reception, la dirección del hotel
Thank you for your lovely review. We are so pleased to see you enjoyed our apartments and our facilities.We look forward to seeing you again in the future.Kind Regards,
