Calificación basada en 975 comentarios contrastados
3,7 Limpieza de la habitación
4,0 Servicio y personal
3,6 Comodidad de la habitación
3,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 6 may. 2024
Deje 100 dólares por día que piden y aún no me los reembolsan en total son 200 porque estuve hospedado 2 días
Comentario de la dirección del hotel
8 may. 2024 por Customer Care Team, la dirección del hotel
Dear Martin, we sincerely apologize for any inconvenience caused by the delay in reimbursing your deposit. Rest assured, we take these matters seriously, and we will investigate the issue promptly to ensure that you receive your refund as soon as possible. Please provide us with your booking details, and we will prioritize resolving this matter for you. Thank you for bringing this to our attention, and we appreciate your patience and understanding.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 3 may. 2024
Not speak Inglés !!
Comentario de la dirección del hotel
7 may. 2024 por Customer Care Team, la dirección del hotel
Dear Martin, thank you for your valuable feedback. While we are delighted to know that you had a great time during your stay with us, we feel sorry if you faced any issues due to the language barrier. In the future, please don't hesitate to let us know if you require assistance or if there's anything we can do to improve your experience, including providing translation services. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please feel free to reach out.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 28 abr. 2024
Muy bien
Comentario de la dirección del hotel
29 abr. 2024 por Customer Care Team, la dirección del hotel
Dear Danny, we're delighted to hear that you had a very good experience! Providing a positive and enjoyable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 2 abr. 2024
Poca iluminación
Comentario de la dirección del hotel
4 abr. 2024 por Customer Care Team, la dirección del hotel
Dear Luis, we appreciate your feedback regarding the lighting in our establishment. Providing a comfortable and well-lit environment for our guests is important to us, and we apologize if the lighting did not meet your expectations. Your feedback is valuable, and we will certainly consider it as we strive to make improvements to enhance our guests' experience. If there's anything else we can do to handle your concerns or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 30 dic. 2023
Esta bien
Comentario de la dirección del hotel
1 ene. 2024 por Customer Care Team, la dirección del hotel
Dear Teresa, thank you for your feedback. We're always looking to improve, so if you have any suggestions or concerns, please let us know. We hope to have the opportunity to serve you better in the future. Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 20 dic. 2023
Comentario de la dirección del hotel
21 dic. 2023 por Customer Care Team, la dirección del hotel
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
por un viajero real
Publicado el 19 nov. 2023
Sabanas socias abajo de la cama con basura
Comentario de la dirección del hotel
20 nov. 2023 por Customer Care Team, la dirección del hotel
Dear Pedro, we're deeply sorry to hear about the disappointing experience you encountered during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we're truly saddened to learn that you experienced issues with cleanliness and other aspects of our property.The association of sheets under the bed with garbage does not meet our usual standards, and we apologize for this oversight. Your feedback is invaluable, and as a team, we take it seriously. We're handling this matter promptly to prevent any recurrence in the future. Furthermore, we sincerely regret falling short in terms of staff service and property conditions. Your concerns are crucial to us, and we're committed to using your feedback to enhance our services and facilities for a better guest experience moving forward. Should you wish to share more details or if there's any way we can handle these issues and improve your perception of our hotel, please feel free to reach out to us directly. Once again, we apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 13 nov. 2023
Comentario de la dirección del hotel
18 nov. 2023 por Customer Care Team, la dirección del hotel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
por un viajero real
Publicado el 1 nov. 2023
Comentario de la dirección del hotel
2 nov. 2023 por Customer Care Team, la dirección del hotel
Dear Osvaldo, we're genuinely sorry to hear that you were disappointed with the staff, service, and the conditions of our property during your stay. Providing top-notch service and well-maintained facilities is of the utmost importance to us, and we regret that we fell short of your expectations. We appreciate your feedback and will be reviewing your comments with our team to handle and improve upon the areas that you've mentioned. We genuinely value your input as it helps us enhance our guests' experiences. If you have any further details or would like to share more about your stay so we can better understand and tackle the specific issues you encountered, please feel free to reach out to our team directly. We would appreciate any additional information that could help us improve our services and facilities. Thank you for taking the time to provide your feedback. We hope that you will consider giving us another opportunity to serve you in the future.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real desde San Leandro
Publicado el 28 oct. 2023
Excelente ubio
Comentario de la dirección del hotel
30 oct. 2023 por Customer Care Team, la dirección del hotel
Dear Guillermina, thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards,Mikado Hotel Guest Experience Team
