Calificación basada en 4.546 comentarios contrastados
4,5 Limpieza de la habitación
4,4 Servicio y personal
4,4 Comodidad de la habitación
4,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real desde Saltillo
Publicado el 2 sept. 2024
Comentario de la dirección del hotel
2 sept. 2024 por Leo, la dirección del hotel
Dear Josue,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team
por un viajero real
Publicado el 7 ago. 2024
Comentario de la dirección del hotel
27 ago. 2024 por Leonardo Team, la dirección del hotel
Dear Zulma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real
Publicado el 27 jul. 2024
En general bien pero si cobran el traslado al aeropuerto y es caro .
Sale más barato hacerlo uno y mencionan que dan el beneficio gratis
Comentario de la dirección del hotel
28 jul. 2024 por Leonardo Hotel, la dirección del hotel
Dear Cindy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real
Publicado el 20 jul. 2024
I really had a terrific problem no with one employee, but with 3 different employee at the front desk. I arrived at room 1028, at Leonardo London Heathrow about 5:30pm on Sunday July 14th. About at 8pm, I went to front desk and requested to shut down the cool air in my room.
They said to wait for 10 minutes to feel the difference. I waited 30 minutes and again went to the front desk, but with 2nd employee and request to shut down the air condinioning. I said the 2nd employee to go with me to the room and accepted. we enter the room , I showed the control unit on the wall the room and programmed temp. to 25oC, it was 18oC. She said to wait for 20 minutes to see the results. I waited for 2 hours and again, I went to the front desk, ask a 3rd employee to shut down the cold air in my room. He said that, every room is controlled in a central unit , next to front desk at reception, and told me to wait 20 minutes to feel that the cold temp, was warmer, and I waited, and the temperatute at room was cold. All of them, the three different employee, no one did nothing to help the customer ( me), They did not show any type of assistance or service.
Any of those people at front desk showed and type of help nor try to solve the problem.
I have been in 62 countries and only one time happened before, I never returned any hotel of that name.
Comentario de la dirección del hotel
1 ago. 2024 por Leonardo Team, la dirección del hotel
Dear Carlos,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team
por un viajero real
Publicado el 17 jul. 2024
Comentario de la dirección del hotel
7 ago. 2024 por Leonardo Hotel, la dirección del hotel
Dear Alejandro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real desde Yaritagua
Publicado el 27 may. 2024
Muy bueno
Comentario de la dirección del hotel
27 may. 2024 por Leonardo Team, la dirección del hotel
Dear Marcus,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real
Publicado el 30 abr. 2024
Excellent service from the staff, very friendly, they guided us on the best way to get around the city and they spoke Spanish
Comentario de la dirección del hotel
1 may. 2024 por Leonardo Hotel, la dirección del hotel
Dear Margarita,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team
por un viajero real
Great Location if you need to stay near airport
Publicado el 27 abr. 2024 en HotelsGreat location… near to airport
Comentario de la dirección del hotel
28 abr. 2024 por Leonardo, la dirección del hotel
Dear Cuenta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real desde Bucaramanga
Publicado el 26 abr. 2024 en Orbitz
Excelente solicité guardar una maleta para el regreso en una semana y amablemente me otorgaron ese beneficio..Muchas gracias
Comentario de la dirección del hotel
27 abr. 2024 por Leonardo Hotel, la dirección del hotel
Dear Juan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team
por un viajero real
Publicado el 22 mar. 2024
Es la segunda vez que elijo llegar a este hotel, y es un verdadero placer, la comodidad y los servicios en general. Las veces que llegue a Londres lo haré hospedándome en este maravilloso hotel.
Comentario de la dirección del hotel
22 mar. 2024 por Leonardo Team, la dirección del hotel
Dear Rockdriguezliam,Thank you for sharing the review regarding your stay with us. We are delighted to hear that you had a perfect experience during your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team
