Comentarios sobre The Egerton House Hotel

Dear Guest, Thank you for taking the time to write such a kind review of your stay. I am delighted to hear that you enjoyed for stay and I hope we have the pleasure of welcoming you back to your London home in the bear future. Kindest Regards, Michelle Devlin General Manager

Dear Pierre,Thank you for your much appreciated and valued feedback following your recent stay with us here at The Egerton House Hotel. I am most delighted to hear that you thought so highly of the service that you have received from each and every member of our dedicated team and that we could offer you the perfect peaceful and relaxing retreat in a very residential part of London.Our Classic Double rooms are our entry room category and even though intimate, they still offer a very comfortable and homely ambience. I know that we had to do a bit of swopping of room allocations around to accommodate a room move to a larger room for you which I hope offered you the necessary comfort and enjoyment for the rest of your stay. We do however hope and trust to have another opportunity to give you a warm welcome back to The Egerton House Hotel in future and if there is anything what the team or I can take care of for your next visit, please do not hesitate to let me know.In the meantime, have a lovely remainder of your week and keep well and until your next visit.Warmest regardsMichelle DevlinGeneral Manager

Dear Zhexiong,May I thank you on behalf of the entire team here at The Egerton House Hotel for your very kind and positive feedback of your guest experience of our hotel property whilst you visited London recently. It is so very much appreciated and we all look forward to have another opportunity to welcome you back to The Egerton House Hotel in hopefully the very near future.In the meantime, we all wish you a pleasant remainder of your week and keep well and until next time. Kindest regardsMichelle DevlinGeneral Manager

Dear Rachel,I am delighted to hear that you had an enjoyable stay with us and that you felt it to be truly worthy of a full marks review score. So thank-you for taking the time to share your review and feedback with us.It is wonderful to read that our team were welcoming and that their attention to detail ensured your stay exceeded expectations. We would be delighted to welcome you back in the not too distant future to a retreat we hope you now consider to be your London home from home. Please do reach out so that we can ensure any future stay is once again perfection.Warm Regards,Michelle DevlinGeneral Manager

Dear Timothy,It is wonderful to read that your stay with us at The Egerton House Hotel was a pleasant one and to see that your time as our guest was worthy of a, full marks, 10 out of 10 score is heartening indeed.I hope that we will have the pleasure of welcoming you back in the not too distant future and if there is anything we can do to ensure your next stay continues to exceed your expectations then do not hesitate to let us know.Kind Regards,Michelle Devlin General Manager

Dear Alexander,First and foremost, may I take the opportunity to thank you for taking the time to give us such much appreciated and valuable feedback following your recent stay with us here at The Egerton House Hotel. I am pleased to hear that you encountered a warm and friendly welcome upon your early arrival to the hotel and that even though your room was not ready, our drawing room and bar area offered a comfortable and relaxing retreat whilst enjoying a drink. However, I am disappointed to hear that even though you found your appointed room to be beautifully decorated, you found the bathroom too small and the shower frustrating and too low. More importantly, I am genuinely sorry to hear that you experienced a uncomfortable and disrupted sleep due to the fluctuating room temperature and the issue you had with your mattress, which is truly regretful to say the least. In addition, I am also sorry if you perceived the initial response to your complaint as non-urgent and complacent which characteristically is not a response I would expect of any of my dedicated team who always pride themselves in going the extra mile to ensure the comfort and well-being of all of our guests. Overall, it pains me that you left the hotel on your departure date disappointed and perhaps felt that you have not received value for the money you have paid. Keeping all of the above issues in mind, I therefore kindly invite you to get in touch with me directly at the hotel if you wish to discuss your guest experience in more detail. We all do hope and trust that we will have another opportunity to welcome you to The Egerton to amend the wrongs you have experienced on this visit and to give us another chance to show you the best of Egerton House Hotel hospitality.Once again, please accept our sincerest gratitude for sharing your experience in such detail in your review of our townhouse hotel and I wish you a most pleasant and peaceful remainder of your weekend.Kindest regardsMichelle DevlinGeneral Manager

Dear Charlie,Thank you so very much from all of us here at The Egerton House Hotel for your very, very kind and generous review of your guest experience whilst recently staying with us. It is well and truly appreciated by all of us. It really makes me proud to know that you thought so highly of every aspect of your stay and that you thought us worthy as a hotel you would return to in future and that you considered us value for money. We will be looking forward to give you another warm welcome back in hopefully the very, very near future. In the meantime, we all wish you a very pleasant remainder of your week and have a relaxing weekend.Keep well and until your next visit to The Egerton.Kindest regardsMichelle DevlinGeneral Manager

Dear Megan,It is wonderful to receive feedback from you and I am equally happy to see that your experience of The Egerton House Hotel was worthy of a 5* rating. Thank-you for sharing your review with us and I hope that we will have the pleasure of welcoming you back once again in the not too distant future. Warm Regards,Michelle DevlinGeneral Manager