Calificación basada en 219 comentarios contrastados
4,9 Limpieza de la habitación
4,8 Servicio y personal
4,7 Comodidad de la habitación
4,8 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 9 sept. 2021
por un viajero real
Publicado el 7 nov. 2018 en Hotels
Excelente experiencia, recomiendo ampliamente
Comentario de la dirección del hotel
10 nov. 2018 por Duty Manager, la dirección del hotel
Dear Mr Salvador,
Thank you very much for your feedback and I am very glad to hear that you enjoyed your experience at The Connaught.
We look forward to welcoming you back.
Best Regards,
Ioannis Karsikis
Duty Manager
por un viajero real desde Saratoga
Publicado el 10 abr. 2024
Great hotel, great location. Awesome bars. Friendly staff.
por un viajero real
Publicado el 1 abr. 2024
por un viajero real
Publicado el 17 mar. 2024
We had paid for two rooms which were £900 a night, one for ourselves and then one for our friends
We arranged for gifts upon your arrival of our close friends when we booked in. Unfortunately we were booked in wrong rooms which spoilt the surprise
Matters went from bed to worse when we were going back to our room to be checked in and the lift broke down and we were stuck in the lift
Admittedly this could happen to anyone unfortunately, my wife has just had a knee replacement and we acted then walk back up three flights of stairs
At £900 a night for each room we did expect breakfast. However, this wasn’t included so we did pay extra for the breakfast
We noticed other guests in the room will be offered refills of coffees and extra extra food. Yet we were ignored for some reason.
The evening manager who came on duty after we can play in about our room being next to the extractor fans did manage to change rooms for us. He put a lot of effort in. Can’t remember his name but he was an Irish guy
Haven’t stayed in many hotels in the Mayfair area or five star. This one proved to be quite disappointing.
Comentario de la dirección del hotel
18 mar. 2024 por Andrei Cluci, la dirección del hotel
Dear Mr Reynolds, Thank you for taking the time to share the feedback of your recent stay with us. We are very sorry to hear that your experience was not living up to your expectations and in line with our usual high standards of service.Please accept our sincerest apologies for any short-falls and our Director of Rooms, Janine Moeller, would greatly appreciate the opportunity to discuss the points you have raised. Kindly advise the best way to contact you, either by phone or e-mail, and a suitable time, at your convenience. We look forward to hearing from you.Kind regards,Andrei CluciDuty Manager
por un viajero real
Publicado el 1 feb. 2024
GREAT SERVICE!!
por un viajero real
Publicado el 22 nov. 2023 en Hotels
por un viajero real
Publicado el 16 nov. 2023
Hi, I liked the historical site , the staff so kind and the bedroom.
I would have liked to find a nespresso machine in the room, just to be indipendent in coffee time.
But in any case I had a wonderful staying
Kind regards mc
por un viajero real
Publicado el 23 oct. 2023 en Hotels
とにかく全てが最高のホテルでした
por un viajero real
Publicado el 19 oct. 2023
Always a great pleasure. Staff is so belightful
