Calificación basada en 3.691 comentarios contrastados
4,5 Limpieza de la habitación
4,4 Servicio y personal
4,4 Comodidad de la habitación
4,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 30 abr. 2024
Excellent service from the staff, very friendly, they guided us on the best way to get around the city and they spoke Spanish
Comentario de la dirección del hotel
1 may. 2024 por Leonardo Hotel, la dirección del hotel
Dear Margarita,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay and found our staff very accommodating. Thank you for choosing us and we look forward to welcome you again very soon for another wonderful stay.Kind regards,Leonardo Team
por un viajero real
Publicado el 22 mar. 2024
Es la segunda vez que elijo llegar a este hotel, y es un verdadero placer, la comodidad y los servicios en general. Las veces que llegue a Londres lo haré hospedándome en este maravilloso hotel.
Comentario de la dirección del hotel
22 mar. 2024 por Leonardo Team, la dirección del hotel
Dear Rockdriguezliam,Thank you for sharing the review regarding your stay with us. We are delighted to hear that you had a perfect experience during your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team
por un viajero real
Publicado el 12 mar. 2024
Cercana al aeropuerto, fácil acceso desde el transporte del aeropuerto. Muy amplias las habitaciones y limpias.
Comentario de la dirección del hotel
13 mar. 2024 por Leonardo Team, la dirección del hotel
Dear Jasmin,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our clean and spacious rooms. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team
por un viajero real
El dormilon
Publicado el 12 feb. 2024 en HotelsSolo queria dormir pero no pude dormir bien porque el cuarto estaba congelado y el termostato es muy pobre
Comentario de la dirección del hotel
16 feb. 2024 por Leonardo Team, la dirección del hotel
Dear Orlando,Thank you for sharing the review regarding your stay with us. We are very sorry to read about the inconveniences you experienced during your stay. Please accept our sincerest apologies for any disruptions you encountered. We will promptly share your comments with our management team, and together, we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team
por un viajero real
Publicado el 24 ene. 2024 en Hotels
Comentario de la dirección del hotel
26 ene. 2024 por Leonardo Team, la dirección del hotel
Dear Jorge,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team
por un viajero real
Publicado el 20 nov. 2023
Proximity to Heathrow airport is a big plus for sure. Unexpectdly we had a strange fire alarm or something in the early morning. Considering that we left at 4:45 am to take our flight it was quite annoying to have a false alarm. Everything else was ok.
Comentario de la dirección del hotel
21 nov. 2023 por Comment from Hotel Management, la dirección del hotel
Dear Aaron,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team
por un viajero real
Publicado el 23 oct. 2023
Cercanía al aeropuerto
Comentario de la dirección del hotel
26 oct. 2023 por Leonardo Team, la dirección del hotel
Dear Iael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team
por un viajero real
Publicado el 19 sept. 2023
Good
Comentario de la dirección del hotel
19 sept. 2023 por Leonardo Hotel Team , la dirección del hotel
Thank you for sharing your great experience with us. We hope to welcome you again in future.
por un viajero real
podría mejorar
Publicado el 15 ago. 2023 en HotelsCreo hay mejores opciones para poder hacer conexiones en LHR, dormir una sola noche y regresar al aeropuerto
Este hotel esta muy cerca del aeropuerto y no cuenta con servicios 24hrs de comida, agua, limpieza no adecuada
Comentario de la dirección del hotel
19 ago. 2023 por Ivor, la dirección del hotel
Dear Norma,Thank you for your time to write a review.I’m sorry that there were issues on this occasion, this will of course be investigated immediately and I’d also like to take the opportunity to ensure you that this is in no way indicative of our usual standards of service. I would like to inform you that we do 24 hours room service which can be ordered over the phone and water can be purchased at the bar or pantry shop.I do hope you’ll join us again in the future whereby I’m positive you’ll find a marked improvement.Kind Regards,Leonardo Team
por un viajero real
Publicado el 13 jul. 2023 en Hotels
Comentario de la dirección del hotel
15 jul. 2023 por Ivor, la dirección del hotel
Dear David,Thank you for your time in posting a review.I’m delighted to see that you overall enjoyed your stay with us..I hope we can look forward to welcoming you back to the hotel in the near future.Kind regards,Ivor ColacoLeonardo Team
