Proximity to Heathrow airport is a big plus for sure. Unexpectdly we had a strange fire alarm or something in the early morning. Considering that we left at 4:45 am to take our flight it was quite annoying to have a false alarm. Everything else was ok.
Comentario de la dirección del hotel
21 nov. 2023 por Comment from Hotel Management, la dirección del hotel
Dear Aaron,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team