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"The temperature control for the hot water was quite frustrating. After paying to rest and recharge before continuing my journey the next day, I was disappointed that the shower water was only lukewarm rather than properly hot."

"El hotel es excelente, los servicios que presta son maravillosos, sobre todo la posibilidad de dejar el auto y ofrecer traslado al aeropuerto. Las habitaciones son muy cómodas y el personal de recepción es muy atento y servicial. Lo único que considero deberían mejorar es la atención en el restaurante y la calidad y servicio del menú, en mí opinión no se encuentran a la altura de los demás servicios y atención del hotel. Me parece un aspecto a mejorar"

"Everything was good except for a faulty hair dryer "

"Very short ride from the airport. Driver was on time for pick up. Staff at the hotel was very friendly and accommodating. I didn’t get to enjoy the amenities as I was there for a short time. The room was clean and comfortable. The towels could’ve been a little fluffier. Breakfast was delicious. The rice served at breakfast reminded me of home."

"Everything was excellent."

"I always stay here. It’s normally pretty good"

"Mal cuidado, se veia muy sucio todo"

"I stayed for one week, and the staff’s service was excellent. They were always friendly and willing to help with any questions or requests. I would like to mention everyone, but unfortunately I don’t remember all their names. Every employee provides outstanding service, and that truly makes a difference! Juan from the reception team was one of them. The hotel’s location and cleanliness were also very good."

"Definitely worth the price I paid due to the rich continental breakfast that goes on until 10:30 am. The bus station is literally outside the hotel which is a huge plus taking in consideration the neighborhood. The neighborhood isn't the safest, however the bus and train stations are literally right under your nose, as long as you're careful with your cellphone you've got nothing to worry about."

"Facilidade de pegar ônibus, metrô, etc"

"The staff Was Very friendly the hotel was well. Location rooms were big and comfortable. The front desk and the restaurant. Staff was amazing. The food really very excellent."

"Muy limpio y lindo. Excelente para escapar un fin de semana."

"What a lovely little gem in the heart of Bella Vista. This is a stunning heritage building with large, clean comfortable rooms and a feeling of grandure and comfort. It has a beautiful greed courtyard to relax in and is like an oasis in this very busy corner of Santiago. Castiil Rojo is walking distance from the restaurants and bars of Bella Vista, San Cristobel Hill, Barrio Italia, Barrio Lastaria and the historic centre. The staff were extremely helpful and made our stay special. We only wish...

"Wifi was unreliable"

"Our room was right next to the restaurant. We could hear people talking outside and hear the music of the restaurant. Maybe other rooms are better but I do not recommend this one."

"Great customer service. Clean rooms."

"I had an excellent stay at this hotel in Santiago de Chile. The cleanliness was outstanding—everything felt fresh, well-maintained, and comfortable throughout my visit. The staff were incredibly attentive and always ready to help with anything I needed, making the experience even more enjoyable. One of the things I appreciated the most was how safe I felt during my stay. The environment is very secure, which gave me peace of mind whether I was inside the hotel or coming back late. Overall, I...