Publicado el 16 may. 2024
ITS NOT WHAT IS SHOWN IN PICTURES. When we arrived it smelled HORRIBLE and were sent to a sort of rooftop?! Very bad looking with cracks on the walls and a nasty yellow seat… almost turned black because of humidity and mold. After that- the room looked like a prison. Smelled horrible, the bathroom was broken in some areas. The door cracked. We told the lobby staff and they said there’s nothing they cant do. After that, the manager sent us to a room “not available for the public” and was like the pictures in expedia but smelled nasty and had a balcony with cement bags all over there. Not only that… is in the 5th floor so we had to go to the next floor with all the bags in hand. We left the hotel a day earlier cause we couldn’t sleep because of the noise and itchy bed sheets. Just… dont book here!!!
Comentario de la dirección del hotel
17 may. 2024 por RECEPCION, la dirección del hotel
Lamentamos no haber cumplido con sus expectativas completamente, trataremos de mejorar nuestras prestaciones y servicios para que la estancia de nuestros clientes sea más satisfactoria.Hotel Trafalgar