Calificación basada en 841 comentarios contrastados
3,8 Limpieza de la habitación
3,9 Servicio y personal
3,8 Comodidad de la habitación
3,6 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 15 abr. 2024
Lámpara que no funciona. El lavabo retiene el agua, no fluye libre, se estanca. El minisplit hace mucho ruido. Elimodoro estaba más abajo de lo normal, más abajo. Sin embargo, jo utilizo frecuentemente desde el año antepasado. Pero siempre hay algo que no funciona. … llevo mi propia plancha, porque tengo que pedir una en recepción y siempre está vieja, votgiente y en mal estado. Ya manche y perdí dos camisas.
Comentario de la dirección del hotel
17 abr. 2024 por Hotel Manager, la dirección del hotel
Dear G.Gilberto Gonzalez,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We apologize for any inconvenience caused. Please rest assured that we will work to improve these areas. We appreciate your loyalty and hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Manager.
por un viajero real
Publicado el 13 abr. 2024
Excelente servicio
Comentario de la dirección del hotel
13 abr. 2024 por Hotel Manager, la dirección del hotel
Dear Manuel Enrique,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.
por un viajero real
Publicado el 21 mar. 2024
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Comentario de la dirección del hotel
23 mar. 2024 por Hotel Manager, la dirección del hotel
Dear Cesar, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
por un viajero real
Publicado el 18 mar. 2024
Me pdiieron depositonde 100 dolares en efectivo para mi estancia, siendo que ya habia pagado mi habitación .No quisieron aceptarme tarjeta de crédito Muy mala experiencia
Comentario de la dirección del hotel
19 mar. 2024 por Hotel Manager, la dirección del hotel
Dear Mirsha,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.
por un viajero real
Publicado el 12 mar. 2024
Confortable , but not very clean
Comentario de la dirección del hotel
13 mar. 2024 por Hotel Manager, la dirección del hotel
Dear Guest,We're glad to hear that you found your stay comfortable, but we apologize for any cleanliness issues you encountered. Maintaining a clean environment is important to us, and we'll address your concerns to ensure a better experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager.
por un viajero real
Publicado el 23 feb. 2024
Comentario de la dirección del hotel
27 feb. 2024 por Hotel Manager, la dirección del hotel
Dear David Gilberto, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.
por un viajero real
Publicado el 18 feb. 2024
La habitación huele raro, el baño se ve viejo. Habia basura que olvidaron recoger. El desayuno acaba a las 9 y solo tienen cafe despues de esa hora. Dan solo waffles, pan y poca fruta. Es un hotel
Economico
Comentario de la dirección del hotel
20 feb. 2024 por Hotel Manager, la dirección del hotel
Dear Irma Alejandra,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.
por un viajero real
Publicado el 12 feb. 2024
El A/C hacia mucho ruido
Comentario de la dirección del hotel
14 feb. 2024 por Hotel Manager, la dirección del hotel
Dear Francisco,Thanks for the stay and the 5 star rating. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.
por un viajero real
Publicado el 24 ene. 2024
Comentario de la dirección del hotel
20 mar. 2024 por Hotel Manager, la dirección del hotel
Dear zameride verionica, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.
por un viajero real
Publicado el 24 dic. 2023 en Hotels
Comentario de la dirección del hotel
25 dic. 2023 por Hotel Manager, la dirección del hotel
Dear Reynaldo Ivan,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager.
