Calificación basada en 1.410 comentarios contrastados
2,8 Limpieza de la habitación
3,2 Servicio y personal
3,3 Comodidad de la habitación
2,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 9 sept. 2024
Comentario de la dirección del hotel
10 sept. 2024 por Sophia CSR, la dirección del hotel
Hi Armando,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
por un viajero real
Publicado el 18 ago. 2024
Comentario de la dirección del hotel
19 ago. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
por un viajero real
Publicado el 13 ago. 2024
Buena
Comentario de la dirección del hotel
16 ago. 2024 por Sophia CSR, la dirección del hotel
Hi Pedro,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
por un viajero real
Publicado el 11 jul. 2024
There was blood on the pillows....
Comentario de la dirección del hotel
12 jul. 2024 por Sophia CSR, la dirección del hotel
Hi Enrique,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
por un viajero real
Publicado el 5 jul. 2024
La habitación estaba muy sucia, alfombras pegajosas, basura de los huéspedes anteriores, no tenía microondas. En el tiempo de hospedaje no recibí atención de la limpieza, todo está maloliente no recomendable para absolutamente nadie muy mala atención desde la entrada
Comentario de la dirección del hotel
8 jul. 2024 por Sophia CSR, la dirección del hotel
Hi Orlando,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
por un viajero real
Publicado el 26 may. 2024
Bad
Comentario de la dirección del hotel
26 may. 2024 por Sophia CSR, la dirección del hotel
Hi Camilo,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
por un viajero real
Publicado el 24 may. 2024
Bien
por un viajero real
Publicado el 22 may. 2024
El baño en la habitación extremadamente pequeño, las alfombra sucias, un olor terrible a humedad, cigarrillo y marihuana. Indica que incluyen desayuno pero la realidad es que no es mucha la variedad y las cantidades bastante limitadas se agota rapido. En general no es un lugar para regresar.
Comentario de la dirección del hotel
26 may. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
por un viajero real
Publicado el 20 may. 2024
Las comodidades y amenidades descritas no estaban presente. No hubo desayuno en uno de los dias. el olor a polvo y especies era intolerante.
Comentario de la dirección del hotel
22 may. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
por un viajero real
Publicado el 20 abr. 2024
Olor a marihuana y en la habitación que era una suit no había microondas y el TV no funcionaba
Comentario de la dirección del hotel
23 abr. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
