Calificación basada en 1.373 comentarios contrastados
3,0 Limpieza de la habitación
3,3 Servicio y personal
3,3 Comodidad de la habitación
2,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 22 may. 2024
El baño en la habitación extremadamente pequeño, las alfombra sucias, un olor terrible a humedad, cigarrillo y marihuana. Indica que incluyen desayuno pero la realidad es que no es mucha la variedad y las cantidades bastante limitadas se agota rapido. En general no es un lugar para regresar.
por un viajero real
Publicado el 20 may. 2024
Las comodidades y amenidades descritas no estaban presente. No hubo desayuno en uno de los dias. el olor a polvo y especies era intolerante.
Comentario de la dirección del hotel
22 may. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
por un viajero real
Publicado el 20 abr. 2024
Olor a marihuana y en la habitación que era una suit no había microondas y el TV no funcionaba
Comentario de la dirección del hotel
23 abr. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
por un viajero real
Publicado el 6 abr. 2024
The hotel is very dirty! The rooms are old and in terrible conditions, they changed my room 2 times and the 2 were the same.
Comentario de la dirección del hotel
9 abr. 2024 por Sophia CSR, la dirección del hotel
Hi Juan,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
por un viajero real
Publicado el 6 abr. 2024
Comentario de la dirección del hotel
9 abr. 2024 por Sophia CSR, la dirección del hotel
Hi Raul,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
por un viajero real
Publicado el 14 mar. 2024
No smoking is good
Comentario de la dirección del hotel
15 mar. 2024 por Sophia CSR, la dirección del hotel
Hi Karen,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
por un viajero real
Publicado el 13 feb. 2024
Comentario de la dirección del hotel
15 feb. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
por un viajero real
Publicado el 13 feb. 2024
La televisión no servía, la nevera estaba dañada, la ducha no servía
Comentario de la dirección del hotel
13 feb. 2024 por Sophia CSR, la dirección del hotel
Hi Danny,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
por un viajero real
Publicado el 9 feb. 2024
Muy. Bueno
Comentario de la dirección del hotel
15 feb. 2024 por Sophia CSR, la dirección del hotel
Hi Carlos,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
por un viajero real
Publicado el 6 feb. 2024
Comentario de la dirección del hotel
7 feb. 2024 por Sophia CSR, la dirección del hotel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
