Calificación basada en 982 comentarios contrastados
4,1 Limpieza de la habitación
4,1 Servicio y personal
4,1 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 26 oct. 2023
If i can give a negative review about it ill sure do it, their rooms are old, the cleaning on the room was poor, and they charge for parking like if you are not a guest thats so ridiculous. Worst experience ever
Comentario de la dirección del hotel
27 oct. 2023 por Hotel Manager, la dirección del hotel
Dear Leidy, Thank you for sharing your constructive feedback. We truly regret learning about the cleanliness concerns you encountered in your room. This does not align with the high standards we set for ourselves, and we deeply apologize that this was your experience. We have addressed your concerns with the housekeeping department to improve our service going forward. Your comments are instrumental in making necessary improvements, and we will use them in our future plans for developing our property. Furthermore, we understand your frustration with the parking fees and the inconvenience this may have caused you. We are grateful for your patience and understanding. We hope you will revisit us the next time you are in our area. We wish you safe travels.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 18 sept. 2021
Que estaba muy bien ubicado y cumplió con nuestras espectativas
por un viajero real
Publicado el 21 ago. 2021 en Hotels
por un viajero real
Publicado el 2 ago. 2021
Ok
Comentario de la dirección del hotel
2 ago. 2021 por Adam N- General Manager, la dirección del hotel
Thank you!
por un viajero real desde Long Beach
Publicado el 20 may. 2024
The property was close to the convention center but everything in that hotel needs a refresh. And a majority of the rooms look into, or at, a parking lot.
Comentario de la dirección del hotel
21 may. 2024 por Allison Vozzola - Hotel Manager, la dirección del hotel
Dear Ronald, Thank you for taking the time to review your visit to our hotel. We are sorry you felt our property needed updating. Our focus is on providing our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect stay for every guest. On a positive note, we are happy you liked our location. We hope you will consider us again the next time you are in the area.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 19 may. 2024
This property is in desperate need of renovation, which they claim is coming. Only half of the elevators worked, the gym was rundown and the keycard entry was broken, so not secure. The rooms were old, TV had lines running through the display, desk chair was broken. Highlight - staff was generally very pleasant and helpful.
Comentario de la dirección del hotel
20 may. 2024 por Hotel Manager, la dirección del hotel
Dear Stacey, We appreciate you being our guest and sharing your observations. We are sorry you felt our accommodations and fitness center needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also apologize for the issues you encountered with our elevators and the maintenance concerns you outlined. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It would be our pleasure to welcome you back soon. Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 18 may. 2024
Great property right across the street from the stadium
Comentario de la dirección del hotel
20 may. 2024 por Hotel Manager, la dirección del hotel
Dear Guest, Thank you for posting your review of Baltimore Marriott Inner Harbor at Camden Yards. We are happy you enjoyed our convenient location. It was a pleasure having you, and we look forward to hosting you again soon.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 17 may. 2024
First the positive. Staff we interacted with was courteous and the bed was comfy, although I wish hotels would get past the trend of giant comforters and no blankets, which leaves you either too hot or too cold.
The negatives: furniture was really beat up, Halls were really dark and dreary, there was no shower gel in the dispenser (which of course one only discover after they are actually in the shower). Oddest of all, although the room provided a selection of coffees and teas, there was no way to heat water -- neither a coffee maker or a microwave.
I expect better from Marriott, especially at this price point.
Comentario de la dirección del hotel
19 may. 2024 por Hotel Manager, la dirección del hotel
Dear Stephen, Thank you for staying with us. We are pleased you enjoyed our comfortable beds and the courteous service provided by our associates. However, we regret the inconvenience you experienced regarding our in-room amenities and that we did not meet some of your expectations. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 14 may. 2024
Comentario de la dirección del hotel
16 may. 2024 por Hotel Manager, la dirección del hotel
Dear Magali, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 6 may. 2024
No hot water for showers the entire weekend. Refused to adjust charges because my stay was booked thru Expedia a third party, and not directly with Marriott. Very disappointing!!!
Comentario de la dirección del hotel
9 may. 2024 por Hotel Manager, la dirección del hotel
Dear Michael, Thank you for choosing our hotel and taking the time to provide feedback. We sincerely apologize for any inconvenience you experienced due to the lack of hot water; we will share your comments appropriately. We are also sorry for the financial concerns you shared. Please know, If you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them directly for the resolution regarding any billing concerns or inquiries. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to serve you better whenever your travels bring you back this way. Thank you once again for your feedback and for choosing us.Yours in Service, Allison Vozzola - Hotel Manager
