Calificación basada en 100 comentarios contrastados
4,8 Limpieza de la habitación
4,7 Servicio y personal
4,7 Comodidad de la habitación
4,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 13 abr. 2024
por un viajero real
Publicado el 1 nov. 2023
Beautiful property and wonderful friendly staff.
Comentario de la dirección del hotel
2 nov. 2023 por The Management, la dirección del hotel
Dear Mr Allan,Thank you so much for your nice review. We are delighted that you have enjoyed our property and staff. Looking forward to welcoming you again in the near future. Warm regardsThe Management
por un viajero real
Publicado el 21 oct. 2023
Unique property with lovely view from the main reception/dining area. Dinner was good, not great in the casual dining area, not the Michelin rated restaurant which we did not try. Waiter was very friendly. Check in was relaxed and easy. Prosecco was served with a nice view which was nice after a long trip from New York. Other staff was helpful, some friendlier than others but all professional. The room was perhaps the smallest type on property but comfortable. The shower was a bit difficult to get to the right temperature but otherwise ok, not exactly 5 star but everything else was close to if not 5 star. No reason not to return if we make it back to the area but I would probably reserve a deluxe room with a king bed next time. I thought I did but apparently I did not.
Comentario de la dirección del hotel
2 nov. 2023 por The Management, la dirección del hotel
Dear Mr Jeffrey, Thank you very much for sharing this detailed impression of you recent stay at Petra Segreta. We are so glad it has been very pleasant for you. We look forward to seeing you again in the near future. May we suggest you to book for the next time a Deluxe room or one of our Junior Suites.Warm regardsThe Management
por un viajero real
Publicado el 12 oct. 2023
The staff were all exceptional, most of all Franco who made our trip very special!
Comentario de la dirección del hotel
2 nov. 2023 por The Management, la dirección del hotel
Dear Mr Alex,Thank you for sharing your nice experience at Petra Segreta. Your kind words about our staff are specially rewarding for us. We look forward to welcoming you again. Best regardsThe Management
por un viajero real
Publicado el 18 sept. 2023
Beautiful landscapes
Comentario de la dirección del hotel
21 sept. 2023 por The Management, la dirección del hotel
Dear guest, Thank you for choosing Petra Segreta Resort & Spa and for sharing your recent experience at our property.We are very glad to read that you have spent a beautiful holiday with us. Looking forward to welcoming you again in the near future.Best Regards,The Management
por un viajero real
Publicado el 7 sept. 2023
Very disappointing stay. No 5 star facility and very inattentive service particularly in the restaurant area. Not recommended.
Comentario de la dirección del hotel
22 sept. 2023 por The Management, la dirección del hotel
Dear Guest,Thank you for sharing your thoughts of your recent stay at Petra Segreta.We are very disappointed to hear that your experience at the resort has not been as pleasant as expected.We understand that these comments represent a negative exception in our usual level of service: we take them as an opportunity to continue improving and we thank you for your feedback.Best Regards,The Management
por un viajero real
Publicado el 31 ago. 2023
Comentario de la dirección del hotel
13 sept. 2023 por The Management, la dirección del hotel
Dear Mr Henrik,We would like to thank you for choosing Petra Segreta Resort & Spa and for sharing your recent experience at our property.We are very glad to read that you have spent a beautiful holiday with us. Looking forward to welcoming you again in the near future.Best Regards,The Management
por un viajero real
Expected more
Publicado el 13 ago. 2023 en HotelsSardinia is a beautiful Island and the resort fits right in, but....Service was so so (spend 16 K for two rooms and stayed 6 nights). Sauna / steam room was out of service, front desk was not as professional as what we are used to. Not once did someone from management check in with us. No trip ideas received, no activity / program at the resort during the entire stay. No signs within the resort, not walkable for elderly people. Restaurant set up is very confusing. We had dinner in one of their restaurants on our first night, all nice and fairly priced. 3 days later we sat down at the exact same table and the menu from 3 days prior was not available that evening. We had to order a tasting menu per person, not what we wanted. Breakfast buffet was the same every day, no juice or omelet bar, very simple, too simple for what they are charging. We paid cash for lunch one day and the server came running after us to sign the bill... we said, why? The very same amount was on our final bill! Our check out was early (6 am) and we only had a chance to speak to the security guard. He was not allowed to change the bill unless we wrote a written explanation of what happened. He said, if he waves the overcharge he might have to end up paying it. We went to Florence afterwards and stayed at a 4 star hotel (Brunelleschi - can only recommend) and the service was the opposite. The stars should have been reversed between the two places, seriously. Not worth 16 K, maybe half at most.
por un viajero real
Publicado el 7 jun. 2023
Beautiful property with excellent service. The restaurant was amazing.
por un viajero real
Publicado el 28 may. 2023
