8/10, Bo
Shirley
Viatge en família
12 de març de 2026
Què li ha agradat: Neteja, personal i servei
Shops outside of the Hotel were near by. The room was ok but very dusty. Never was showed where the Spa was. The checking in was good, but throughout our stay not once did the staff acknowledged us no Hi no smile was kind of surprised because normally that’s what hotel staffs do is acknowledged the guests not even the doorman. Had a situation with elevator we got stuck in it no one came to help us luckily the door opened and we were able to get out right away there was a lady at the desk as we came out my daughter explained to her what happened she was just like “oh ok”and asked if we were ok my daughter told her no “I think my mom is having a panic attack “I have never experienced a panic attack so I wasn’t sure if that’s what I was experiencing but if it was it was a terrible feeling. She just offered a bottle of water but didn’t asked if she needed to get help for us nothing. I wasn’t expecting special treatment but at least some sort of compassion. As for our checking out was a good experience the staff that was on were so bubbly and just happy people they checked us out and for the 1st time since our 6 days stay were told “thank you for staying with us and have a great day” Wow I told my daughter a good greeting on our last day OK we’ll take it. I don’t know about staying here our next trip to Chicago but it is very convenient to everything. 😉
Shirley
Estada de 6 nits (març 2026)