Mouldy Smelly apartment
Publicado el 10 dic. 2023 en Hotels
After checking in we went to the room on the 11th floor - upon opening the door the strong smell of stale cigarette smell in the first thing that hits you, walking through the apartment was so disappointing- marks on the walls, mouldy shower curtain, marks on the walls, you couldn’t sit outside on the balcony as it was filthy We advised the front desk, and the response was housekeeping wasn’t available on Sundays!! Tried to explain that husband had a double lung transplant and mould is hazardous to his health. But it fell on deaf ears.. do not stay here
Comentario de la dirección del hotel
15 dic. 2023 por Oliver, la dirección del hotel
Hi Craig,Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to see that it did not meet your expectations.Please rest assured that we are taking the appropriate measures to address these concerns.We do hope to have another opportunity to welcome you back sometime in the near future.Kind regards,