Brooklyn College

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

This was a mixed bag for me. Some of the staff -- like the person who started my check-in process, and the bellhop -- were very kind and friendly. But one staff member felt nearly antagonistic. I also experienced intentional misgendering of my friend staying with me, which ruined it for me. It's a lot of money to spend to see your friend mistreated. The guests' "guessed" genders are listed on the informational receipt -- nowhere did I add them. If you are LGBTQ+, I recommend skipping this hotel. It's beautiful, but not worth the mistreatment.