2/10, Horrible
Pamela
15 de març de 2026
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
DO NOT STAY HERE - 'F' RATING ON BBB! This is the most dishonest hotel I have ever dealt with. We booked 12 nights but knew we might have to leave early. During check-in, I asked Mo there would be any issues with that and he assured me that if we told them as soon as we knew that there wouldn't be any issues.
I gave the manager on shift almost 2 days notice that we were going to be checking out early. The morning we checked out the front desk attendant told me we would be charged an early check-out fee because we didn't give them 24 hours notice. After I told her I spoke with the manager 2 days prior she told me she would have to "talk with the team" before doing anything and we would get our bill via email.
When I received our bill and they charged us for the night after we checked out. I called the hotel and left 4 messages with the accounting manager (I never received a call back) and tried for 9 days straight (to include filing multiple claims with Marriott Corporate) and they refused to refund me for the extra night and valet for the night. Their justification was that my car was parked in their garage that night (they must have a way to manipulate the valet time stamp) so they could not refund me for the night.
I emailed both the manager and Marriott corporate my EZPass receipts (to prove we had left Boston the day we checked out) and they have yet to resolve this case.
Pamela
Estada de 12 nits (febr. 2026)