Calificación basada en 983 comentarios contrastados
4,1 Limpieza de la habitación
4,1 Servicio y personal
4,1 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 26 oct. 2023
If i can give a negative review about it ill sure do it, their rooms are old, the cleaning on the room was poor, and they charge for parking like if you are not a guest thats so ridiculous. Worst experience ever
Comentario de la dirección del hotel
27 oct. 2023 por Hotel Manager, la dirección del hotel
Dear Leidy, Thank you for sharing your constructive feedback. We truly regret learning about the cleanliness concerns you encountered in your room. This does not align with the high standards we set for ourselves, and we deeply apologize that this was your experience. We have addressed your concerns with the housekeeping department to improve our service going forward. Your comments are instrumental in making necessary improvements, and we will use them in our future plans for developing our property. Furthermore, we understand your frustration with the parking fees and the inconvenience this may have caused you. We are grateful for your patience and understanding. We hope you will revisit us the next time you are in our area. We wish you safe travels.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 18 sept. 2021
Que estaba muy bien ubicado y cumplió con nuestras espectativas
por un viajero real
Publicado el 21 ago. 2021 en Hotels
por un viajero real
Publicado el 2 ago. 2021
Ok
Comentario de la dirección del hotel
2 ago. 2021 por Adam N- General Manager, la dirección del hotel
Thank you!
por un viajero real
Publicado el 6 may. 2024
No hot water for showers the entire weekend. Refused to adjust charges because my stay was booked thru Expedia a third party, and not directly with Marriott. Very disappointing!!!
Comentario de la dirección del hotel
9 may. 2024 por Hotel Manager, la dirección del hotel
Dear Michael, Thank you for choosing our hotel and taking the time to provide feedback. We sincerely apologize for any inconvenience you experienced due to the lack of hot water; we will share your comments appropriately. We are also sorry for the financial concerns you shared. Please know, If you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them directly for the resolution regarding any billing concerns or inquiries. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to serve you better whenever your travels bring you back this way. Thank you once again for your feedback and for choosing us.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 2 may. 2024
Staff was very friendly and helpful
Comentario de la dirección del hotel
3 may. 2024 por Hotel Manager, la dirección del hotel
Dear Mark, Thank you for the complimentary review of your stay at Baltimore Marriott Inner Harbor at Camden Yards, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. It was a pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to Baltimore.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 30 abr. 2024
Breakfast Buffett could have been more robust and less expensive
Comentario de la dirección del hotel
1 may. 2024 por Hotel Manager, la dirección del hotel
Dear Faith, Thank you for the review of your stay at Baltimore Marriott Inner Harbor at Camden Yards. From your rating, it seems that you had a pleasant overall visit. However, we were sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We look forward to welcoming you again whenever your travels bring you back to Baltimore.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 24 abr. 2024
Comentario de la dirección del hotel
25 abr. 2024 por Hotel Manager, la dirección del hotel
Dear Zhe, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 21 abr. 2024
The was not welcoming , they had no expression in there face or in there interaction . Weekend it was crowded with lot of kids , they were repeatedly disturbing me knocking on my door and running away
Comentario de la dirección del hotel
23 abr. 2024 por Hotel Manager, la dirección del hotel
Dear Ravishankar, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We are also sorry for the noise disturbances you experienced from the other guests. In the future, please know that our front desk staff will always be available to help make you as comfortable as possible. We hope you will give us another chance to provide you with the exceptional stay you deserve on your next visit to the area.Yours in Service, Allison Vozzola - Hotel Manager
por un viajero real
Publicado el 14 abr. 2024
Comentario de la dirección del hotel
4 may. 2024 por Hotel Manager, la dirección del hotel
Dear Danielle, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us in the future.Yours in Service, Allison Vozzola - Hotel Manager
