"Top of the line customer service! I can’t express how deeply I am impressed with your hotel, the feel, the specialness of it all! My first time there, has left me with a lasting impression I will never forget! Classy and it smelled like Paris! Love everything about the hotel. Wish I could have stayed longer. Thank you for keeping such a prestigious hotel at top standard! "

"Clean room and kind staff"

"First class accommodations. "

"Enjoyed my stay and would definitely recommend to a friend."

"Access to the rooftop bar was a great touch."

"Staff was not accommodating at all. Rooms are nice and clean. "

"Great hotel, large pool - although I wish it was a bit warmer for my liking. The hot sauna though was a nice addition ( there is no hut tub in the pool area). Large gym was also great- unbelievable views of Lake Michigan and Navy Pier! "

"excellent property, comfortable junior suite. "

"Excellent for a business trip. "

"Loved everything about this hotel! Will definitely return 💯"

"Hot springs is awesome "

"I arrived past midnight due to plane delay and no one was at check in . It took 2 or 3 x to get someone , than my room key did not work"