4/10, Deficient
JASMINE
Viatge en parella
17 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
We were very much looking forward to our stay at the Fairmont Chateau Laurier, which we were staying at for 2 nights due to our being out of town to attend a wedding.
I had called in advance to see if we could be upgraded from our originally booked queen bed room to a king bed, but I was told because I booked through Expedia they couldn’t handle any upgrades, fine. When we arrived, we were very disappointed to find we were placed in a room that was incredibly small and actually was only a double bed. This is despite the personnel who checked us in “double checking our room credentials”. We are not tall people by any stretch, and I guess our short stature also contributes to our youthful appearance. We felt as though we were being stuffed into a room smaller than what we booked with the assumption we would just “put up with it”. When we called to voice our concerns the way it was handled made it feel like a confirmation of our assumptions and no apology was offered. The next day we discovered one of our keys for our new room wasn’t working. My husband went back to the front desk and spoke to a gentleman who was incredibly rude and refused to help him because the reservation was not under his name. My husband offered to go “get my wife” and the response was “you do that”. Very disappointing service for a hotel that charges nearly $400/night for a queen size bed.
The cleaning staff, however, was lovely and very accommodating.
JASMINE
Estada d’1 nit (set. 2025)
