"Great staff and very courteous "

"Great location in the Salamanca neighborhood. Easy to walk to places or taxis are readily available in front of the hotel. The room has character and relatively smaller. It was located in an outside courtyard, meaning you are exposed to rain walking in and out of your room. The gym is small but it has the basics. "

"Staff was amazing very close to everything "

"You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action."

" La atención y servicio del personal excelente! Instalaciones muy bonitas y cómodas, el spa es maravilloso y los tratamientos deliciosos. El desayuno muy rico y variado. Ubicación inmejorable. Me encantó! "

"Good service @ concierge."

"Beautiful hotel "

"La ubicación parecería que está lejos pero está muy bien ubicada, además de que estas caminando a nada de la Gran Vía, hay rutas de camión que saliendo del hotel te llevan a otras zonas turísticas. La habitaciones no son muy grandes lo que en nuestro caso al ser 3 personas fue un poco complejo acomodarnos"

"No habían muchas cosas cerca "

"The most significant issue was the bed. It was extremely uncomfortable, and the bedding and linen felt very low quality for a hotel claiming five-star standards. The bathroom also had maintenance problems. The shower was leaking, and overall the room did not feel particularly comfortable. Room service was also problematic. The staff taking orders did not appear to speak English sufficiently to handle basic requests. When we ordered food, we had to repeatedly explain that I have a dairy...