"Staff very helpful and returned our car keys. A big thank you to the female receptionist! The hotel itself is bland and is a bog stand business model. The outside of the hotel looks great but that architectural flair isn’t carried into the interior which is dated, drab and beginning to look worn. The hotel bathroom, even in the deluxe room doesn’t have a stand alone shower and is cramped. The view we had over the docks was however very pleasant and there is lots going on once you leave the...

"Sad tired old hotel, smelled appalling both in the corridors and our room. Saggy bed, no hand soap in bathroom, stains on carpet and furniture and windowsill. Only one working elevator. Faulty fire alarm kept everyone awake until 3am. Staff were the one good point about this place, they were calm and apologetic and a special mention needs to go to Howard who took charge of our bags when we were evacuated the first time so we could get to the O2 in time for our concert, and got them safely to...

"We very much enjoyed our stay! The hotel accessibility was mostly good, and the close access to the Elizabeth line was a cornerstone of our trip. Aaron at the concierge desk was a font of useful info, thank you again!"