"Es war im Grossen und Ganzen einfach sehr gut. Danke !"

"La chambre dans laquelle nous avons séjourné ne correspond pas au standing d’un hôtel 4 étoiles. Nous avons constaté des taches sur la moquette ainsi que sur le canapé. Dans la salle de bain, le bouton permettant de basculer l’eau vers le pommeau de douche était cassé et difficile à utiliser. Plusieurs fissures étaient également visibles, et la ventilation ne semblait pas être régulièrement nettoyée. Il est regrettable que l’espace piscine et spa ne soit pas surveillé. Lors de notre passage,...

"The hotel was beautiful. The location was great, right by a bus stop that took you easily into Lucerne and runs frequently. The breakfast was great- combination of European and American. Beautiful view of Lake Lucerne and the mountains. Cons: our room was hot, the ac system did little to cool the room, we had to sleep with the windows open and the hotel provided a fan on request. It might be better to have a room facing the lake in a lower level if this is an hard stop for you. Also, the shower...

"Your hotel was one of the best we have ever stayed Staff exceptional and food at the restaurant incredible Thank you for a delightful stay hope to be back soon George"

"loved the location! very clean"

"Lovely stay in the heart of the village."

"Great view"

"Our stay at Hotel des Balances was exceptional from the moment we arrived. We traveled during the railroad strike coming from Italy, and Vanessa at reception immediately brought a sense of calm and reassurance during what could have been a very stressful arrival. Our reservation was fully prepared, check-in was seamless, and the professionalism shown by the staff throughout our stay never wavered. The room itself was spectacular. Beautifully maintained, comfortable, and thoughtfully prepared...

"We stayed at the chalet across the street from the reception for 2 nights. Worst experience ever. Room is very hot, dark (incandescent bulb lighting which adds to the heat), bathroom smells like cigarettes, floors creak, and you can hear everyone who comes in and out of the place. Pictures of the lodge are very deceiving and combined with the newer, more expensive hotel where the reception is. It is also very challenging to get to if you’re taking the train from Lucerne especially if you have...

"Very nice hotel. Had a large room with cleaning daily. Antique furniture was really cool in the room along with all the other antique showings throughout the building. The staff was very helpful when we asked about what tours to take along with helping us register and pay for them. Located in a perfect area."

"Location is good. Town is beautiful however the hotel does not deserve to be ranked as a 4 star hotel due to how dirty rooms were. We had three rooms. 2 rooms had spider webs and other insects . One room smelled like a rotten cheese that the staff was aware of and changed to another room. I cannot believe that the regional health department allows this hotel to operate this way !"