"First and foremost the staff are this hotels best asset. Arriving after a very early flight we did not expect to be allocated a room especially with our experience’s at home in the U.K. However, much to our surprise , we were found a room and checked in. The reception staff were very friendly and helpful. Bar and restaurant staff were excellent. My only criticism would be that on occasions the room had still not been cleaned late in the afternoon."

"部屋、フロント共に非常にきれい。 朝ごはんも種類があり、美味しかった。"

"Al frente del corte inglés a dos cuadras de Gran Vía Good location"

"The Hotel has good facilities and a great Location. The only but may be the price which is a little bit high in comparisson with similar hotels. I reccomend power sockets near the bed and changing old USB Outlets for new USB -C Outlets."

"The location was perfect. It was within walking distance to everything, including the old city. We used Bilbao as a base to explore several other places such as: Lourdes, Biarritz, Santander, San Sebastián, Gatica and Bustamante. It was perfect for easy and quick access to the highway system."

"Room was a good size and clean and comfortable. Loads of sockets. Staff were very helpful despite it being a busy weekend"

"Un hotel cómodo, con aparcamiento en zona blanca cercana. Un desayuno correcto y bien servido por el personal."

"The hotel is in an ideal part of Bilbao's old town but still in walking distance to all the major attractions. A great hotel with super staff and a great breakfast cooked fresh every morning with plenty of variety. If going to use public transport get a Baizka card and you will save a significant amount across all you travels. If wanting to go to San Sebastian make sure you book a seat for the bus these sell quickly especially the early ones Will certainly return if in Bilbao"

"Great location. Lovely reception staff very helpful. Had all amenities and clean. Not far from Guggenheim"

"This was our second time staying at this property and it didn't disappoint! Helpful staff, comfortable room, air conditioning, welcome gift and the most amazing breakfast made our stay so pleasant. The bar and restaurant on property are an added bonus. This hotel is worth it! Walking steps to the Guggenheim as well!"

"Beautiful area and sights. First class facility"