Viatges Welwyn Hatfield

The bed was too big for the room, and the bedding too small for the bed. A hook or two to hang coats would have been useful and a shelf in the bathroom. We used it as a base, but to have just a little more room to manoeuvre would have been great.

The room for three didn’t have enough towels and when we asked for an extra, we got questioned and asked to look around properly and emphasise how many exactly we had. Abit of an interrogation for a towel! The space is limited in the apartment and the light on the oven stays on all night and is bright. The pillows which I assume are spare for the pull out bed were awful - went home with neck ache. The whole buildingn structure is weird as the corridor walls are open and freezing because they are not closed walls. Not a great experience. The breakfast was nice but we were definitely rushed!

NA

We had the misfortune to arrive at Best Western hotel to find our booking had been cancelled we had to rebook room. The Receptionist was very helpful and managed to book us into a ground floor room When entering hallway to room it was freezing because all other rooms were being renovated with the one room opposite door was open with no window in frame we were unable to process heating system which had a very complicated remote control the receptionist who was extremely help sorted it all out for us so o. Our return it was lovely & warm but very noisy considering it was a state of the art system we had to switch it off in the early hours of the next morning, so showering and getting ready was very cold eitherwise the room was perfect but none the less a stressful experience if we had been aware of the inconvenience we would of booked another hotel in the area but we had ran out of time as had minutes to spare before we had to be at restaurant for special birthday celebrations with friends who lived in the area and couldn’t accommodate us at such sort notice plus a friend who had to rebook also but was able to have a room on upper floor, I’m sure it will be an exceptional Hilton hotel in the future, but not considerate to people using premises while renovating is in progress thankfully the rest of the evening which we had travelled from Kent went according to long term plan