2/10, Horrible
Rey
9 de març de 2026
Disappointing Experience Due to Extremely Rude Staff Member
During my recent stay at Sleep Inn Gotanda, most aspects of the hotel were fine, but one person completely ruined the experience. A middle-aged Japanese female staff member was extremely rude and spoke to me in a very condescending and dismissive manner. Her attitude was unprofessional and lacked any basic hospitality and she seemed to look down on guests rather than assist them.
This kind of behavior is unacceptable in customer service, especially in Japan where omotenashi (hospitality) is expected. I believe allowing someone with such a consistently negative and superior attitude to interact with guests could lead to more complaints and dissatisfaction from future visitors.
I hope the management addresses this issue to maintain the hotel's reputation. The rest of the facility and other staff were adequate, but this one person's conduct overshadowed everything else.
Rating: 2/5
Rey
Estada de 2 nits (març 2026)




































