2/10, Horrible
Pablo
Viatge en família
8 d’oct. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats, estat de l’allotjament i instal·lacions
The photos they publish are fabricated, not real, misleading and deceptive. Attached here one can compare with reality. Rooms are tiny: bed is not ‘king’ as advertised, not even queen size and can only be entered through an opening by the feet (see pic), no space to even walk around the bed. Closet is tiny as well and so is the bathroom without room on the counter for a minimal number of items. No room to open luggage and organize, or anything else for that matter. We offered to pay more for the largest suite of the hotel, but that one had just a second level with a living room area, the bedroom and bathroom where the same size as the one I booked: tiny and insufficient for comfort. Taking the elevator does not mean rolling your luggage to your room, the levels don’t match and you still have to take the stairs. Location is in the intricate streets of Chinatown with very narrow sidewalks and barely room for a car. Employees are polite but they can’t make up for the property shortcomings. Booking through Expedia and choosing ‘pay at property’ having the opportunity to view the room prior to check-in is not real: they charge the full amount of the entire stay days prior to arrival and there is no recourse. We had to move out in a few hours the next morning and forfeit the cost of the entire stay, no recourse. Moved to Intercontinental, great choice. Do yourself a favor and skip this choice of hotel. Location is not near Sands Marina Bay as advertised, you need a taxi.
Pablo
Estada de 4 nits (oct. 2025)
