6/10, Acceptable
Aurelie
24 d’ag. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Personal i servei
Honest review: Beautiful hotel, the decor is inviting and there is staff to assist for service however I do believe they are understaffed. The breakfast needed at least another person to help. The pool area is really poorly furnished, with the aggressive sun, there is not enough chairs to relax on as well as umbrellas that are not covering anything.
The suitcases are not put into the room which was disappointing, however they do have champagne upon arrival.
The room was super spacious and clean, my fridge was not cooled down, the water also took at least 5-10 min to warm up on top of that. The vents are also the only pathway for air conditioning meaning that any unpleasant smell from nearby room (including restrooms) travels down and leave an unpleasant air.
Overall it was decent and ok but far from what I was expecting. I did mentioned the inconveniences to a staff who pretty much said it is what it is and did apologise, the fridge was cooled down but that’s about it. Mixed feelings but the location is absolutely amazing so please make an informed decision before booking!
Aurelie
Estada de 4 nits (ag. 2025)