4/10, Deficient
Charles, Universal City
Viatge en família amb nens petits
30 de març de 2026
Què no li ha agradat: Estat de l’allotjament i instal·lacions
We stayed over spring break and expected a luxury experience given the price and brand, but the stay was inconsistent.
The room had multiple maintenance issues: discolored tile near the toilet, worn mirror trim, a toilet handle that did not flush properly, and a lamp that did not work. The seating area near the door was also cramped and poorly arranged.
Housekeeping was unreliable. One day the room was not serviced until mid-afternoon, requiring us to wait. Another day it was not serviced at all, leaving us without toilet paper, towels, or toiletries until we followed up.
Communication was also an issue. We called the hotel multiple times at different hours and received no answer, which meant walking to the lobby to resolve problems.
Some amenities did not meet expectations. The bluffs path was closed but not disclosed. The kayaks were dated, and the beach had noticeable tar and debris. The on-site market had limited drinks and snacks.
Costs added up quickly. Valet is mandatory at $75 per night with no self-parking, plus a $60/day resort fee regardless of use.
The location is beautiful, and the valet staff were excellent, but overall the experience did not match the price.
Charles
Estada de 4 nits (març 2026)
