Regal Stark Street

1 hr delayed check in due to “our room still being cleaned” with no real updates on how long till it was ready. Mind you check in is at 4-5 I arrived 3:55pm didn’t check in until 5:10pm. While others were gettin checked in right away. Once I do get checked in l find vomit or poop on the bathroom door boogers on the walls and make up down the bathroom walls. I sprayed the hell out of the rest of the room with Lysol I was so grossed out! Ohh and went to wash my hands our sinks were completely clogged too 🤦🏽‍♀️. The delay in check in caused me to miss VERY IMPORTANT MEDICAL needs that caused me to ultimately become too ill to enjoy the concert I looked forward to for 6 months and had to leave and check out not even 4 hours later. Staff was doin their best and did comped my parking( $43 by the way) and let us leave at 4pm for a check out and take whatever we wanted from the little store as a sorry for the check in delay but tbh I won’t be coming back or recommending this place. I drove 2hrs missed something I looked forward to for months and ended up very ill from this delay. The view and front desk people were nice and at least 🤷🏽‍♀️

I booked the master suite for my partners birthday and it was perfect. The property was very clean and sits in a very good spot downtown with plenty of access to amazing food. The front desk service was great. Very friendly and helpful. As a VIP member, I was welcomed with a free bottle of wine upon arrival, which was separate from the complimentary hour of wine tasting. We were not able to make time for wine tasting but would love to return and experience it! Most of all, my favorite part of the entire stay. The wonderful Mark Spencer team was kind enough to leave some birthday treats inside of the room as we arrived on the first night. It was much more than just a simple card that reads “happy birthday”. I could tell instantly that the Mark Spencer hotel cares about their guests and makes an effort to assure their guests are much more than just guests.

Fantastic location right on the river, very clean and comfortable. Really enjoyed our stay. Everything was top notch, except the included breakfast leaned more toward an average hotel breakfast and could be elevated. Overall loved our stay and would return