Port de Toamasina

Terrible experience — avoid this hotel. I booked and paid for a Penthouse Suite, but upon arrival the hotel gave me a lower-category room while pretending it was the Penthouse. This was completely unacceptable. When I discovered the issue and challenged them, they initially tried to push the responsibility onto Hotels.com instead of taking accountability. Only after I insisted very firmly did they finally refund me. In my opinion, this is not a simple mistake — it felt like an attempt to mislead a customer into paying for a higher category while receiving something inferior. The service was also extremely poor: shower gel was never provided despite several requests, coffee and tea were never supplied, and the photos shown online are misleading compared with the reality of the rooms. Overall, I found the staff dishonest, the management untrustworthy, and the customer service appalling. Do not go there. Avoid this hotel at all costs.