Pont Reina Emma

24-hour concierge service would be a great improvement.

I travel almost every 3 weeks and I can hands down say that this was one of my best experiences to date at a boutique hotel. From arriving till leaving I felt at home and the staff took care of anything and everything. When I say that, I mean it. This morning (I've just left) the hotel manager, Miguel, heard I couldn't make it to breakfast due to meetings before checking out, so he made me a to go breakfast, based on what I had for the last 3 days, and had it delivered to my room so I wouldn't go hungry. From sitting by the pool talking to other guest and laughing with staff through the all the little annoyances, the team was on top of it regardless of the hour or the issue. Genuinely very impressed and if we come back to Curacao we know where we will be staying, that's for certain. Thanks Darrel, Tiji, Miguel and everyone else who made this a fantastic experience for us both.

I stayed here for 5 nights and, unfortunately, my experience was very disappointing. The rooms are outdated and have a strong musty smell from humidity. The dehumidifier leaked a significant amount of water onto the floor, making it slippery. My daughter fell because of this, which was very concerning. The rollaway bed smelled terrible and was uncomfortable to use. Housekeeping was one of the biggest disappointments. During our entire stay, they mostly just emptied the trash. The room was not properly cleaned, and basic housekeeping was lacking. The beach is beautiful, but the current is very strong and I did not feel it was safe for young children. The resort also lacked atmosphere. There was no music or entertainment, making it feel very quiet and lifeless. The food at the restaurant was poor considering the high prices. The meals were expensive, and the waitresses were not very friendly or welcoming. Overall, I expected much more for the price. I would not choose to stay here again.