Parc de Biscayne Shores i Gardens

Tout est parfait, comme toujours ! Le personnel est particulièrement accueillant, chaleureux et disponible, ce qui contribue énormément à la qualité du séjour. Je tiens à adresser une mention toute particulière à Henry, toujours aussi parfait, professionnel, attentionné et souriant depuis toutes ces années. Une personne exceptionnelle qui contribue à notre fidélité à cet établissement.

Shouldn’t be able to charge a resort fee if you don’t have a pool or a restaurant on site… couldn’t even get a plastic cup after hours. The list of things included in the resort fee is insulting to customers intelligence (in room blow dryer, “private entrance”, unlimited local calls, individually controlled air conditioning, etc.). This hotel is run down and full of broken/ dingy furnishings, sandpaper bedding, and trashed flooring. Not to mention you can hear everything from the noisy elevator to the people walking to their rooms at all hours of the night.

The room was very clean. Location was excellent! Staff were very friendly. Breakfast was delicious. Everything was great!