6/10, Acceptable
Courtney
Viatge en família
8 d’ag. de 2025
I booked an oceanfront room 5 months in advance for my daughter’s 16th bday and paid the price of an oceanfront room. When I got there, I was given an oceanview room. I told the front desk the issue and they didn’t have any oceanfront rooms to switch me to that had two beds that we needed. When I asked to be refunded the difference between oceanview and oceanfront there was nothing they could do. They said I had to contact Expedia. Needless to say, I was super disappointed that this was my daughter’s birthday gift to have an oceanfront room which we have never had before, and it was ruined.
Courtney
Estada d’1 nit (ag. 2025)