2/10, Horrible
Fatemah
Viatge en grup
2 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I booked a 4-night stay at Ace Hotel and regretted it almost immediately. I’ve stayed in well over 500 hotels across the world, and I can confidently say this is one of the least impressive experiences given the amout paid.
The hotel is located on a street that feels a bit off, and the overall vibe doesn’t improve once inside. The room had very little natural light, despite the photos suggesting otherwise. The lighting situation is poor throughout the hotel from the lobby to the rooms which made the space feel gloomy and unwelcoming. I ended up upgrading just to avoid feeling like I was in darkness all day which want worth it.
The room itself lacked basic comforts: no coffee machine in a one-bedroom loft is a strange miss. Add to that the confusing pricing and lack of value, and I honestly don’t see how the rate made any sense in the end.
Service was another low point. Only one person at the reception desk was helpful and it was clear his support came from personal effort, not from a well-trained team or a service-focused hotel culture. The rest of the staff didn’t bother assisting with anything at all especially at checkout.
But even that was overshadowed by how poorly checkout was handled and the final straw: I was charged an unexplained amount in taxes and fees at the end, unlike anything I’ve ever encountered in my entire travel history.
Yeah, i do not recommend a stay here.
Fatemah
Estada de 4 nits (jul. 2025)
